What should I do if I receive a fraudulent charge on my Florida EPPICard?

If a cardholder notices a fraudulent charge on their Florida EPPICard, it is very important to take immediate action to protect their account and funds. The first step is to review the transactions on their account to verify that the charge in question is indeed unauthorized. If confirmed, the cardholder should promptly report the fraudulent activity. Florida EPPICard provides resources for reporting fraudulent charges. Cardholders can access their account online to check transaction details and ensure there are no further unauthorized activities. It may also be useful to document any suspicious transactions, including the date, amount, and transaction details for future reference. Once the fraudulent charge is confirmed, the cardholder should follow the procedures provided by Florida EPPICard for reporting fraud. This typically involves contacting the customer service number listed on the back of the card or checking their official website for additional options. Cardholders may be required to provide personal information to verify their identity and the details of the fraudulent activity. In addition, temporarily freezing the card may be an option to prevent any further unauthorized transactions while the issue is being resolved. Cardholders can usually find instructions on how to manage their account settings on the Florida EPPICard website. It is also advisable to monitor the cardholder's account regularly, as well as to consider enhancing security measures, such as changing passwords or enabling alerts for transactions. By taking these proactive steps, cardholders can help to protect their financial information and resolve any fraudulent charges effectively.