Dominion North Carolina Power Customer Service

Phone Number & Contact Info

Dominion North Carolina Power's Best Phone Number

Toll-free·Calls Customer Service·Most popular Dominion North Carolina Power number

How do I talk to a live human at Dominion North Carolina Power?

A:Say "Operator".

Does Dominion North Carolina Power offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 325 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dominion North Carolina Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Operator".
Below are some clips we've found from Dominion North Carolina Power's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Dominion Energy customer service.
For quality and training purposes, your call will be recorded.
To report an outage, downed wire, electrical issues, or if you are working near power lines, press or say one."
Excerpt from a call with Dominion North Carolina Power
Monday, March 4, 2024 1:26 PM

What are the hours and when should I call?

Dominion North Carolina Power operates the call center for this 866-366-4357 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 221 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dominion North Carolina Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dominion North Carolina Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dominion North Carolina Power is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 221 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Dominion North Carolina Power

In summation, the best day to call Dominion North Carolina Power is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dominion North Carolina Power staffs the call center well on Tuesday.

Why Customers Call Dominion North Carolina Power

If you have time to do a bit of reading before you call Dominion North Carolina Power, we recommend you read over some of our problem-specific articles.

What are the payment options for Dominion North Carolina Power?

Dominion North Carolina Power offers several convenient payment options for its customers. These include online bill payment, where customers can make secure payments using their checking or savings accounts or credit/debit cards. Additionally, customers can set up automatic bank drafts to have their payments deducted on a designated date each month. Dominion North Carolina Power also accepts payments over the phone, allowing customers to pay their bills using a credit/debit card or by electronic check. For those who prefer to pay in person, there are multiple authorized payment locations throughout the state. Finally, customers can also choose to mail their payments to the designated address provided by Dominion North Carolina Power.

What are the rates and charges for Dominion North Carolina Power?

Dominion North Carolina Power offers a variety of rates and charges for their customers. The specific rates and charges depend on factors such as customer type, usage, and location. Residential customers can choose between different rate plans, including standard, time-of-use, and demand response options. Commercial and industrial customers may have different rate structures based on their energy needs and usage patterns. Dominion North Carolina Power also charges certain fees, such as a service availability charge and a customer charge, which covers costs for metering, billing, and maintaining the electric system. For specifics on the rates and charges applicable to your specific situation, it is recommended to visit the Dominion North Carolina Power website or contact their customer service team.

What renewable energy options are available with Dominion North Carolina Power?

Dominion North Carolina Power offers several renewable energy options to its customers. One option is the Renewable Energy Certificate (REC) program, where customers can purchase RECs to match a portion or all of their energy usage with renewable sources. The company also provides the Green Power Program, allowing customers to support renewable energy by purchasing blocks of green power at an additional cost. Additionally, Dominion North Carolina Power has invested in solar energy projects across the state, contributing to the growth of solar power in North Carolina. Through their various programs and investments, customers have the opportunity to support and promote renewable energy alternatives while reducing their carbon footprint.

Top Dominion North Carolina Power customer service problems

Click the link above to get answers to just about any Dominion North Carolina Power customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Dominion North Carolina Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dominion North Carolina Power agent. This phone number is Dominion North Carolina Power's best phone number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-366-4357 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Dominion North Carolina Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Dominion North Carolina Power has 1 phone number. It's not always clear what is the best way to talk to Dominion North Carolina Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dominion North Carolina Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dominion North Carolina Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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