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Dominion North Carolina Power Customer FAQ

Top Answers & How-to Guides

What is Dominion North Carolina Power's Phone Number?

The question we are asked most often is about how to talk to Dominion North Carolina Power customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if I want to update my account information?

Customers looking to update their account information with Dominion North Carolina Power can usually do so on their official...
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Recent Dominion North Carolina Power Customer Questions

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Billing and Payments

How can I view and pay my bill online?

Customers can view and pay their bills online by visiting the official Dominion Energy website. They will need to create an...
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What are the payment options for Dominion North Carolina Power?

Dominion North Carolina Power provides various payment methods for customers, including mailing checks, online payments,...
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What are the accepted forms of payment?

Dominion North Carolina Power accepts various payment methods including credit and debit cards, electronic checks, direct bank...
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What is the average processing time for payment?

Dominion North Carolina Power generally processes payments efficiently, with electronic transactions often completing within...
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Service Information

What is the average time frame for service activation or disconnection?

The time taken for service activation or disconnection with Dominion North Carolina Power can fluctuate. Activating new service...
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What should I do if I experience a power outage?

In the event of a power outage, first determine if the issue is widespread by checking with neighbors. If local, monitor news...
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How can I report a problem with my service?

To report a service issue with Dominion North Carolina Power, customers should first identify the specific problem, then visit...
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What is the process for requesting a new electrical service?

To request new electrical service from Dominion North Carolina Power, one should visit their website for specific information....
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What should I do if I want to update my account information?

Customers looking to update their account information with Dominion North Carolina Power can usually do so on their official...
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Energy Programs and Options

What programs are available for energy efficiency and conservation?

Dominion North Carolina Power has a range of energy efficiency programs for both residential and commercial customers, offering...
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What renewable energy options are available with Dominion North Carolina Power?

Dominion North Carolina Power offers various renewable energy options, including solar and wind programs, to promote...
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Are there any assistance programs for low-income customers?

Dominion North Carolina Power offers programs for low-income customers, including the Energy Assistance Program, which provides...
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Are there any incentives for solar energy installation?

Dominion North Carolina Power offers incentives for solar installations, including net metering, which provides credits for...
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Rates and Charges

What are the rates and charges for Dominion North Carolina Power?

Dominion North Carolina Power has different rates based on customer type, including residential, commercial, and industrial....
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How can I learn about smart meter installation?

To learn about smart meter installation, it is advisable to explore Dominion North Carolina Power's official website for...
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We look to the Dominion North Carolina Power issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dominion North Carolina Power issues reported to GetHuman
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