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Dollar Tree Customer Service

Phone Number & Contact Info

Dollar Tree's Best Phone Number

877-530-8733
Toll-free·Calls Customer Service·Most popular Dollar Tree number
Free tools for easier calling
Q:

How do I talk to a live human at Dollar Tree?

A:Press 1 for English. Next, Press 4. Our free phone can also navigate phone menus to get a live human at Dollar Tree for you.
Q:

Does Dollar Tree offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 20 minutes. The longest hold times are on Thursday, and the shortest are on Friday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Dollar Tree below.

Let us call and talk to Dollar Tree for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Dollar Tree phone number to document the phone system.
Here is how our research team describes the way the Dollar Tree phone system greets you: For questions regarding products or merchandise, press 1. For existing orders, press 2. To place a new order, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English. Next, Press 4.
Below are some clips we've found from Dollar Tree's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Dollar Tree customer support. Please listen carefully as our menu options have changed. For English, press one. For questions regarding a product or merchandise, press one."
Excerpt from a call with Dollar Tree
Wednesday, January 24, 2024 3:02 AM

The first phone menu

"Thank you for calling Dollar Tree customer support. Please listen carefully as our menu options have changed.
For English, press one.
For Spanish, press two."
Excerpt from a call with Dollar Tree
Wednesday, June 12, 2024 3:20 AM

After you press 1

"For questions regarding a product or a merchandise, press one.
For existing orders, press two."
Excerpt from a call with Dollar Tree
Thursday, May 9, 2024 3:26 PM

What are the hours and when should I call?

Dollar Tree operates the call center for this 877-530-8733 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 951 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Dollar Tree call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dollar Tree phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dollar Tree staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dollar Tree is Sunday. The most busy day to call is Thursday, which averages 171% more phone calls by comparison. Again, this is based on a sample of 951 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Dollar Tree

In summation, the best day to call Dollar Tree is Wednesday.

Why Customers Call Dollar Tree

If you have time to do a bit of reading before you call Dollar Tree, we recommend you read over some of our problem-specific articles.

What payment methods are accepted at Dollar Tree?

Dollar Tree accepts several payment methods for a convenient shopping experience. You can pay with cash, making it easy to use your loose change or small bills to purchase your desired items. Additionally, we accept all major credit and debit cards, including Visa, Mastercard, Discover, and American Express. These card payments offer a secure and hassle-free way to complete your transactions. We also welcome payments through the EBT (Electronic Benefit Transfer) card system, allowing eligible customers to use their government assistance to shop for their everyday essentials. Dollar Tree aims to accommodate various payment preferences to ensure everyone can enjoy our affordable and high-quality products.

Does Dollar Tree offer price matching?

No, Dollar Tree does not offer price matching. As a company known for its commitment to offering customers extreme value, Dollar Tree ensures that all products are priced at $1 or less. This consistent and low pricing policy enables customers to find incredible deals every day. While Dollar Tree does not match competitor prices or accept coupons from other stores, it guarantees that all items provide unbeatable value for shoppers, regardless of location. By focusing on maintaining the lowest possible prices, Dollar Tree remains dedicated to its mission of providing affordable items to customers while remaining a go-to destination for budget-conscious shoppers.

Does Dollar Tree offer gift cards?

Yes, Dollar Tree offers gift cards for purchase. These gift cards are a convenient option to provide recipients with the freedom to choose products according to their preferences. Available in various denominations, Dollar Tree gift cards can be used at any of their stores nationwide. Whether intended for birthdays, holidays, or special occasions, these gift cards are a practical solution for those seeking affordable and versatile gifting options. With a wide selection of products available at Dollar Tree, recipients can explore a vast array of household items, party supplies, seasonal décor, snacks, and more, making Dollar Tree gift cards a suitable choice for friends, family, and coworkers.

Top Dollar Tree customer service problems

Click the link above to get answers to just about any Dollar Tree customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dollar Tree, and their purpose. Are any of these similar to the reason you are trying to call?
Website functionality issues: "Your Internet site is not working."
- From a call lasting 9m 5s , Nov 18, 2024 5:43 PM
Racial complaint at store: "I'm calling to launch a very concerning complaint."
- From a call lasting 5m 38s , Nov 14, 2024 3:04 PM
Missing order items: "I did not get the teracotta cuddle."
- From a call lasting 4m 32s , Nov 13, 2024 7:03 PM
Store cleanliness complaint: "your store, it it was a mess very messy today."
- From a call lasting 5m 13s , Nov 11, 2024 12:08 AM
Information about why customers call Dollar Tree is extracted from issues that customers have reported to GetHuman.
Dollar Tree issues reported to GetHuman

More Dollar Tree Customer Service Contacts

There are of course other ways to contact Dollar Tree customer service besides the phone. Below we list the best ones, by medium.

Dollar Tree Customer Help Desk / Web Support

dollartree.com - Customer Service
Customer service online help
As a last, sometimes only, resort- Dollar Tree customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dollar Tree's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dollar Tree agent. This phone number is Dollar Tree's best phone number because 8,334 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-530-8733 include Return order, Cancel order, Track order, Change order, Complaint and other customer service issues. Rather than trying to call Dollar Tree first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Dollar Tree has 1 phone number. It's not always clear what is the best way to talk to Dollar Tree representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dollar Tree. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dollar Tree. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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