Dollar Tree Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Dollar Tree number
Q:How do I get a live human at Dollar Tree?
A:Press 1 for English. Next, Press 4.
Q:Does Dollar Tree offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 20 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Dollar Tree phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English. Next, Press 4.
Here is how our research team describes the way the Dollar Tree phone system greets you: For questions regarding products or merchandise, press 1. For existing orders, press 2. To place a new order, press 3.
Below are some clips we've found from Dollar Tree's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Dollar Tree customer support. Please listen carefully as our menu options have changed. For English, press one. For questions regarding a product or merchandise, press one."
Excerpt from a call with Dollar Tree
Wednesday, January 24, 2024 3:02 AM
The first phone menu
"Thank you for calling Dollar Tree customer support. Please listen carefully as our menu options have changed.
For English, press one.
For Spanish, press two."
Excerpt from a call with Dollar Tree
Sunday, March 31, 2024 9:48 PM
After you press 1
"For questions regarding a product or merchandise, press one.
For existing orders, press two."
Excerpt from a call with Dollar Tree
Sunday, March 31, 2024 9:48 PM

What are the hours and when should I call?

Dollar Tree operates the call center for this 877-530-8733 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 433 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dollar Tree phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dollar Tree staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dollar Tree is Sunday. The most busy day to call is Thursday, which averages 190% more phone calls by comparison. Again, this is based on a sample of 433 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Dollar Tree is Wednesday.

Why call this Dollar Tree number?

Below is a sample of recent calls to Dollar Tree, and their purpose. Are any of these similar to the reason you are trying to call?
Visiting multiple Dollar Trees: "I've been to three Dollar Trees today."
- From a call lasting 2m 1s , Apr 4, 2024 4:57 PM
Issue with gift card: "I received a $500 gift card but Dollar Tree only credited me $50, this has happened before with a $400 card too."
- From a call lasting 21m 55s , Apr 3, 2024 10:03 PM
Inquiring about product availability: "I'm trying to find a mom sign that I bought from Dollar Tree last year, but I can't seem to locate it."
- From a call lasting 8m 35s , Apr 3, 2024 8:53 PM
Inquiring about refund status: "I received an email about the refund of $8,400."
- From a call lasting 2m 28s , Mar 17, 2024 3:32 PM
Religious merchandise complaint: "Upset about lack of religious items at Dollar Tree for Easter."
- From a call lasting 6m 7s , Mar 8, 2024 12:35 AM
Checking order status: "I'm checking to see where my order is, please."
- From a call lasting 4m 22s , Mar 7, 2024 1:11 PM
Missing order inquiry: "I ordered a haircut last week that was supposed to come today, but it never arrived."
- From a call lasting 7m 7s , Mar 3, 2024 5:34 PM
Missing order inquiry: "I had ordered a haircut but it never arrived, despite it saying it would be here in forty-eight hours."
- From a call lasting 11m 26s , Mar 3, 2024 4:29 PM
Missing hair clip order: "I had ordered a hair clip but it never came."
- From a call lasting 5m 41s , Mar 3, 2024 3:57 PM
Store location inquiry: "Can you tell me where you guys are located?"
- From a call lasting 3m 19s , Mar 3, 2024 1:57 AM

More Ways to Contact Dollar Tree Customer Service

There are of course other ways to contact Dollar Tree customer service besides the phone. Below we list the best ones, by medium.
Dollar Tree's website
As a last, sometimes only, resort- Dollar Tree customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dollar Tree's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dollar Tree agent. This phone number is Dollar Tree's best phone number because 8,334 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-530-8733 include Return order, Cancel order, Track order, Change order, Complaint and other customer service issues. Rather than trying to call Dollar Tree first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Dollar Tree has 1 phone number. It's not always clear what is the best way to talk to Dollar Tree representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dollar Tree. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dollar Tree. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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