DirecTV Phone Number

Call DirecTV customer service faster with GetHuman

  • Calls DirecTV's Customer Service department
  • The average hold time is 11m
  • Hours are Mon-Sun 8am-12am EST
  • The best time to call is 3:15pm
  • Popular issues for this call center: Dispute a Charge, Cancel Account, Technical Support, Service Outage, and Payment Inquiry.
  • Reach a live DirecTV agent: Press 0# each time it asks for your number, then say "Customer Service" then press 6 then 2 then 0. EXISTING CUSTOMERS Enter your number, Press 1, and say "Representative".
  • What you hear when you call: In a few words, tell me how I can help you?

Calling DirecTV Customer Care at 800-531-5000

Dec 18, 2023

Calling DirecTV's customer service offers some positives and some negatives, with the positives coming from the human interaction and the negatives from the automated system. The automated system is really a mess if you're trying to get a hold of someone, as it doesn't seem to recognize when you're trying to ask.

When I dialed, I was asked why I was calling, and I said I wanted information about the types of plans that DirecTV offered. The system decided that I was asking for information about my account and asked for me to provide my account number. I didn't have one and asked to speak to someone. After three tries, to its credit, the system had me connected to a representative without trying to delay me any further.

When I got connected to a representative, I explained that I wasn't a customer; I simply wanted to get information about DirecTV's available plans and what I could expect to pay. She said that she would give me the full pricing information without any discounts, and I could further check what channels were available in each package on DirecTV's website. She said I could also check which discounts were available on the website when I researched which package I might want.

After that introduction, she started by explaining that DirecTV streaming offered four different packages, with the highest tier being the Premier package. She said that the Premier package included premium movie channels such as Cinemax and Showtime, as well as several other premium channels, with a cost of $139.99 per month.

At the next tier, the Ultimate package, I would get around 140 channels, including all of DirecTV's non-premium offerings. This would cost $119.99 per month. She then mentioned the Choice package, which would give me some of the more niche channels for a total of around 105 channels at $108.99 per month. Finally, she said that I could get the Entertainment package, which would give me the most basic services available of 75 channels, at $79.99 per month.

She then told me that this was a prepaid service, so I would have to make my first payment immediately in order to get services. She also said that automatic payments are the only payments accepted by DirecTV. At that point, she asked if I had any questions about the packages, and I told her I did not, as she had explained everything well. She thanked me for calling and wished me a nice day.

Overall, I thought she did a great job explaining to me what was available with each service DirecTV offered. I felt like I came away with a clear picture of the value of each package and would be able to make an informed decision. The automated system left something to be desired, as it wasn't very responsive to my inquiries.

Were I a legitimate customer of DirecTV, I would definitely use this number despite the annoyances with the automated system.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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How to call DirecTV

DirecTV Customer Phone Number 800-531-5000 - Stats

Phone number to dial800-531-5000
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun 8am-12am EST
Best time to dial3:15pm
Average wait11 minutes
Current wait15 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, facebook, twitter, web, email
Quality of communication84%
Quality of help36%
Customer votes46,833
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV's Best Toll-Free/800 Customer Phone Number

This is DirecTV's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DirecTV agent. This phone number is DirecTV's Best Phone Number because 226,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-531-5000 include Dispute a Charge, Cancel Account, Technical Support, Service Outage, Payment Inquiry and other customer service issues. The DirecTV call center that you call into has employees from Colorado, Idaho, Montana, Texas, Oklahoma, Philippines and is open Mon-Sun 8am-12am EST according to customers. In total, DirecTV has 7 phone numbers. It's not always clear what is the best way to talk to DirecTV representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to DirecTV?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with DirecTV, including live chat and email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our DirecTV Customer Service page for more information.
DirecTV Customer Service

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