Dairy Queen Customer Service

Phone Number & Contact Info

Dairy Queen's Best Phone Number

Toll-free·Calls Customer Service·Most popular Dairy Queen number

How do I talk to a live human at Dairy Queen?

A:Press 2

Does Dairy Queen offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-11pm CST. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dairy Queen phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Dairy Queen's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Dairy Queen's fan relations. We look forward to connecting with you. Did you know you may also visit us at w w w dot dairy queen dot com? To find location information, including contact information, or fill out our contact us form if you don't wanna stay on the line. For mobile app and points related inquiries, please press one. To talk to us about a restaurant experience, please press two. If you are an employee thank you. Did you know that each of our restaurants are independently owned and operated? If you don't wish to wait on the line, you can also reach out to the location directly. Please hold while we connect you to the next available fan relations service specialist. For quality and training purposes, this call will be recorded. Thank you for calling international direct line. This is speaking."
Excerpt from a call with Dairy Queen
Friday, January 26, 2024 1:06 AM

The first phone menu

"Thank you for calling Dairy Queen fan relations. We look forward to connecting with you. Did you know you may also visit us at w w w dot dairy queen dot com to find location information, including contact information, or fill out our contact us form if you don't wanna stay on the line.
For mobile app and points related inquiries, please press one.
To talk to us about a restaurant experience, please press two."
Excerpt from a call with Dairy Queen
Friday, June 14, 2024 10:29 PM

What are the hours and when should I call?

Dairy Queen operates the call center for this 866-793-7582 phone number Mon-Fri 7am-11pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 36 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dairy Queen phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dairy Queen staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dairy Queen is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 36 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Dairy Queen

In summation, the best day to call Dairy Queen is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dairy Queen staffs the call center well on Thursday.

Why Customers Call Dairy Queen

If you have time to do a bit of reading before you call Dairy Queen, we recommend you read over some of our problem-specific articles.

Are there any dairy-free or lactose-free options at Dairy Queen?

Yes, Dairy Queen offers dairy-free and lactose-free options. We understand that some individuals have dietary restrictions or preferences, and we strive to provide choices for everyone to enjoy. Our menu features a range of non-dairy treats, such as our popular Dairy-Free Dilly Bars and Non-Dairy Dipped Cones. These options are made with a smooth and creamy non-dairy blend, ensuring a delightful taste experience. Additionally, we offer customizations on certain items, allowing you to create a lactose-free treat by substituting dairy ingredients with non-dairy alternatives. Please note that while we make efforts to prevent cross-contamination, our non-dairy options might be prepared in the same kitchen as dairy-containing products. We recommend checking with our staff or consulting our allergen information guide to make an informed choice based on your specific dietary needs.

Are there any gluten-free options at Dairy Queen?

Yes, Dairy Queen offers several gluten-free options for customers. Our soft serve ice cream, including vanilla, chocolate, and the popular twist, is gluten-free. Additionally, our famous Blizzard treats can be made gluten-free by simply requesting no cookie pieces. We are also proud to serve gluten-free Dilly Bars, which are made with our delicious soft serve and covered in a gluten-free chocolate coating. Although our famous waffle cones contain gluten, customers with gluten intolerance can still enjoy our ice cream in a cup or order a gluten-free cone from select locations. At Dairy Queen, we strive to accommodate our customers' dietary needs and provide a variety of gluten-free options to ensure everyone can indulge in our sweet treats.

Does Dairy Queen have a loyalty program?

Yes, Dairy Queen offers a loyalty program known as the "DQ Fan Club". By joining this program, customers can enjoy a range of exclusive benefits and rewards. Members receive special offers and promotions, such as buy one, get one free deals, discounts, and coupons, directly in their inbox. Additionally, they have access to limited edition menu items and early notification of new product launches. To join the DQ Fan Club, simply sign up on the Dairy Queen website or through their mobile app. As a loyal member, you can stay connected with the latest news and updates from Dairy Queen, while enjoying personalized perks that enhance your overall dining experience.

Top Dairy Queen customer service problems

Click the link above to get answers to just about any Dairy Queen customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dairy Queen, and their purpose. Are any of these similar to the reason you are trying to call?
Update mailing address: "I need my W-2 form sent to my new address because the one on file is incorrect."
- From a call lasting 3m 15s , Feb 22, 2024 9:26 PM
Complaint about order quality: "I received a cold and melted order that did not meet my expectations."
- From a call lasting 4m 42s , Jan 26, 2024 1:06 AM

Conclusion and closing notes

This is Dairy Queen's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dairy Queen agent. This phone number is Dairy Queen's best phone number because 216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-793-7582 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Dairy Queen first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Dairy Queen has 1 phone number. It's not always clear what is the best way to talk to Dairy Queen representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dairy Queen. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dairy Queen. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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