Costco Customer Service

Phone Number & Contact Information

800-774-2678
Toll-free·Calls Customer Service·Most popular Costco number
Q:How do I get a live human at Costco?
A:Press 0
Q:Does Costco offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-6pm, Sat-Sun 8am-5pm PST. The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 11 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issueslive chatemail

More Costco Customer Phone Numbers

800-955-2292 - Costco.com Customer Service
Toll-free · For Costco.com questions. Press 2 then 3 · Help with an order you already placed, press 1. Product info or help placing an order online, press 2. Status of return or refund, press 3. Help with membership, press 4.
800-220-6000 - Executive Reward Program
Toll-free · Press 55. Press 0 for operator. · Membership, rewards & services information, press 1. City visa and payment options accepted, press 2. Orders, returns, and all other website inquiries, press 3. Warehouse product and returns info, Costco business hours & address, press 4. Costco travel, press 5. Shop card questions, press 6.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Costco phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the Costco phone system greets you: Membership, rewards & services information, press 1. City visa and payment options accepted, press 2. Orders, returns, and all other website inquiries, press 3. Warehouse product and returns info, Costco business hours & address, press 4. Costco travel, press 5. Shop card questions, press 6.
Below are some clips we've found from Costco's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Costco Wholesale. For information including membership, executive two percent rewards, and Costco services, press one. For information on the Costco City Visa, Costco shop card, and payment options accepted at Costco, press two."
Excerpt from a call with Costco
Friday, January 12, 2024 6:06 PM
They may ask you to enter information with the dial pad
"Thank you for calling Costco Wholesale. For information including membership, executive two percent rewards, and Costco services, press one. For information on the Costco city Visa, Costco shop card, and payment options accepted at Costco, press two. For Costco dot com orders, in order to better assist you, please have your membership number ready.
Member numbers are located on the back of either your membership card your Costco city Visa, or on the membership tab in the Costco app and start with the number one, three, or eight.
Please enter your Costco member number now followed by the pound sign."
Excerpt from a call with Costco
Thursday, February 29, 2024 4:07 PM
The first phone menu
"Thank you for calling Cuff Wholesale. For Costco travel, press five. To repeat this information, press star.
Please note that the member service center and all US warehouse locations will be closed on Easter Sunday For information including membership, executive two percent rewards, and Costco services, press one.
For information on the Costco City Visa, Costco Shop Card and payment options accepted at Costco press two."
Excerpt from a call with Costco
Tuesday, March 26, 2024 1:02 AM
After you press 1
"In order to better assist you, please have your membership number ready. Member numbers are located on the back of either your membership card your Costco city Visa, or on the membership tab in the Costco app and start with the number one, three, or eight. Please enter your Costco member number now followed by the pound sign.
Need more time to find your member number? Press one.
Not a member yet? Press two."
Excerpt from a call with Costco
Saturday, January 6, 2024 1:14 AM

What are the hours and when should I call?

Costco operates the call center for this 800-774-2678 phone number Mon-Fri 6am-6pm, Sat-Sun 8am-5pm PT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 320 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Costco phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Costco staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Costco is Sunday. The most busy day to call is Friday, which averages 211% more phone calls by comparison. Again, this is based on a sample of 320 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Costco is Monday.

Why call this Costco number?

Below is a sample of recent calls to Costco, and their purpose. Are any of these similar to the reason you are trying to call?
Store availability inquiry: "I'm just trying to see what the availability is for small apartment freezers."
- From a call lasting 7m 40s , Apr 8, 2024 7:49 PM
Membership cancellation: "I'd like to cancel our membership."
- From a call lasting 3m 24s , Mar 24, 2024 6:36 PM
Order placement issue: "I'm having trouble placing an order online and it keeps asking me to verify my address."
- From a call lasting 3m 15s , Mar 17, 2024 10:55 PM
Updating contact information: "I need to update my email and phone number in my account."
- From a call lasting 16m 44s , Mar 17, 2024 2:55 PM
Issue with LG TV remote: "Last night, the remote keeps clicking a button up and down, can't interact with the TV properly."
- From a call lasting 28m 26s , Mar 2, 2024 2:01 AM
Identity theft report: "Someone has stolen my identity and made a purchase using my information with Costco."
- From a call lasting 31m 33s , Mar 1, 2024 1:18 AM
Questions about executive membership: "I have an executive membership, and since we're not using Costco anymore, I was wondering if this is a good time for me to switch back to a regular membership."
- From a call lasting 11m 39s , Feb 29, 2024 4:07 PM
Inquiring about account balance: "I need my balance and I need to know when my next payment is due."
- From a call lasting 8m 12s , Feb 21, 2024 7:17 PM
Requesting new expired card: "Send new card, expired."
- From a call lasting 3m 37s , Feb 20, 2024 5:49 PM
Inquiry about product quality: "I'm wondering if you had any recalls on it possibly because like I said, it's been working for a very long time."
- From a call lasting 10m 9s , Feb 13, 2024 8:51 PM

My Experience Calling 800-774-2678

Dec 18, 2023

My Costco membership has allowed me to get some products at good discounts. However, I don’t have a current membership card, so I called the customer service number at 800-774-2678 to see if the company could update it over the phone. In addition to membership inquiries, consumers might call Costco customer service to ask about store locations or products.

My call began with a voice response system letting me know I had reached Costco Wholesale and offered some prompts for getting assistance. I could press one for membership, executive rewards, or services, which is what I did. The voice told me to have my member number ready.

I had no idea where my old Costco membership card was, so when the system directed me to enter the member number, I couldn't do that. It told me if I needed time to find my number, I could press one, and if I was not a member yet, I should press two. I selected two, hoping I would get to a representative.

The system told me I could sign up for a new membership at the local Costco membership counter or go to the customer service webpage and search for a new member option. The system then instructed me to press star to repeat the information or hold for the next available representative.

I remained on hold, and the system said again that it was transferring me to the next available representative. It then informed me that the company records calls for quality assurance.

The system told me it was experiencing longer hold times due to high call volume and apologized. It said expected wait time was 12 minutes. Then, it said that all the representatives were busy with other customers and someone would answer my call in the order they received it. After that, I listened to music playing for about two minutes before I decided to end the call.

Based on the automated system’s information, I could have spoken with a representative if I had waited 12 minutes. That was more time than I was willing to spend waiting, and going to the website seemed like a good idea because I didn’t want to drive to the Costco store.

When I pulled up the website, I saw a button that allowed me to renew my membership. Clicking on the button took me to a login page for current members and an area where new members can sign up.

Overall, the call was okay. The menu prompts were not excessive, and the system’s recommendation concerning where to find what I needed on the website was accurate and the most convenient option.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Costco Customer Service

There are of course other ways to contact Costco customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Costco provides this option.
Email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Costco will reply our your email.
Facebook / Messenger
Some customer service teams, like that of Costco, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Costco's website
As a last, sometimes only, resort- Costco customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Costco's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Costco agent. This phone number is Costco's best phone number because 58,182 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-774-2678 include Refund a Charge, Missing Order, Membership Question, Renew Membership, Store Feedback and other customer service issues. The Costco call center that you call into has employees from Washington and is open Mon-Fri 6am-6pm, Sat-Sun 8am-5pm PT according to customers. In total, Costco has 3 phone numbers. It's not always clear what is the best way to talk to Costco representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Costco. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Costco. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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