Cooler Master Customer Service

Phone Number & Contact Info

Cooler Master's Best Phone Number

888-624-5099
Toll-free·Calls Customer Service·Most popular Cooler Master number
Q:

How do I talk to a live human at Cooler Master?

A:Calling this Cooler Master number should go right to a real human being
Q:

Does Cooler Master offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thu 9am-5pm, Fri 9am-4pm PST. The least busy day is Tuesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Cooler Master phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Cooler Master number should go right to a real human being
Below are some clips we've found from Cooler Master's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Cooler Master. Our business hours are Monday through Friday, nine AM to five PM Pacific Standard Time. For in-depth assistance, you can visit our website at Cooler Master dot com for product information and technical support. Please note that our menu options have changed. If you know the three digit extension number of the party you are trying to reach, you may dial it at any time. For logistics, press six.
For customer support, press one.
For the Cooler Master Store and order status, press two."
Excerpt from a call with Cooler Master
Thursday, February 1, 2024 7:13 AM
In fact, much of this information on this page is superfluous because this Cooler Master phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Cooler Master operates the call center for this 888-624-5099 phone number Mon-Thu 9am-5pm, Fri 9am-4pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cooler Master phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cooler Master staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Cooler Master is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Cooler Master

In summation, the best day to call Cooler Master is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Cooler Master staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Cooler Master

If you have time to do a bit of reading before you call Cooler Master, we recommend you read over some of our problem-specific articles.

What is Cooler Master?

Cooler Master is a globally recognized brand specializing in the manufacturing of high-quality computer hardware and peripherals. Renowned for innovation and durability, Cooler Master offers a wide range of products, including PC cases, cooling solutions, power supplies, gaming peripherals, and more. With a strong commitment to delivering exceptional performance, reliability, and aesthetics, Cooler Master has built a reputation among tech enthusiasts and professionals alike. Their products are designed to cater to the diverse needs of gamers, creatives, and PC enthusiasts, providing cutting-edge technology and ergonomic designs. From beginner-friendly options to premium solutions, Cooler Master strives to enhance the overall computing experience while pushing the boundaries of functionality and style.

What is the warranty for Cooler Master products?

The warranty for Cooler Master products varies depending on the specific product. Most Cooler Master products, such as cases, cooling solutions, and power supplies, come with a standard warranty period of two years from the date of purchase. However, some high-end products, like mechanical keyboards and gaming chairs, may have a longer warranty period, usually up to three years. It is important to note that the warranty may differ by region, so it is recommended to check the official Cooler Master website or contact customer support for specific warranty information. Cooler Master's warranty covers manufacturing defects and ensures that customers receive a replacement or repair for their faulty products, subject to the terms and conditions outlined in the warranty policy.

What are the dimensions of the Cooler Master cases?

The dimensions of Cooler Master cases may vary depending on the specific model. However, most Cooler Master cases are designed to accommodate different form factors, including ATX, Micro-ATX, and Mini-ITX. Typically, the dimensions range from compact to mid-tower or full-tower sizes. Compact cases may have dimensions around 15.7 x 7.1 x 14.9 inches, while mid-tower cases can measure around 19.4 x 8.3 x 19.5 inches, and full-tower cases can go up to around 22.4 x 9.8 x 22.2 inches. It is important to note that these dimensions are approximate and can vary slightly between models. For precise measurements, please consult the specifications of the specific Cooler Master case you are interested in.

Top Cooler Master customer service problems

Click the link above to get answers to just about any Cooler Master customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Cooler Master Customer Service Contacts

There are of course other ways to contact Cooler Master customer service besides the phone. Below we list the best ones, by medium.

Cooler Master Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Cooler Master provides this option.

Conclusion and closing notes

This is Cooler Master's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cooler Master agent. This phone number is Cooler Master's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-624-5099 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Cooler Master first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Cooler Master has 1 phone number. It's not always clear what is the best way to talk to Cooler Master representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Cooler Master. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cooler Master. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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