Continental One Pass Customer Service

Phone Number & Contact Info

Continental One Pass's Best Phone Number

Toll-free·Calls Customer Service·Most popular Continental One Pass number

How do I talk to a live human at Continental One Pass?

A:Say "Representative" until you are transferred.

Does Continental One Pass offer 24 hour customer service?

A:Not at this number; hours here are 6:30am-8pm CST. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Continental One Pass phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Representative" until you are transferred.
Here is how our research team describes the way the Continental One Pass phone system greets you: Which one would you like? Balance and transactions, request mileage credits, reservations, upgrades, my account, or other options.

What are the hours and when should I call?

Continental One Pass operates the call center for this 800-554-5522 phone number 6:30am-8pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Continental One Pass phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Continental One Pass staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Continental One Pass is Friday. The most busy day to call is Monday. Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Continental One Pass

In summation, the best day to call Continental One Pass is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Continental One Pass staffs the call center well on Friday.

Why Customers Call Continental One Pass

If you have time to do a bit of reading before you call Continental One Pass, we recommend you read over some of our problem-specific articles.

What is Continental One Pass?

Continental One Pass is a frequent flyer program offered by Continental Airlines. It allows travelers to earn and redeem miles for flights and other travel-related benefits. Members can earn miles by flying with Continental Airlines or any of its partner airlines, as well as by using affiliated credit cards, shopping with partner retailers, or staying at partner hotels. These miles can then be used to book award flights, upgrades, or access to airport lounges. Additionally, members can enjoy various elite status levels, providing additional perks like priority check-in, priority boarding, and extra baggage allowance. Continental One Pass offers a seamless travel experience, rewarding loyal customers with numerous benefits and opportunities to earn and redeem miles for their travel needs.

What are the elite levels in Continental One Pass?

Continental One Pass offers three elite levels: Silver, Gold, and Platinum. The Silver elite level is attained after earning 25,000 elite qualifying miles (EQMs) or flying 30 qualifying segments in a calendar year. Benefits at this level include priority boarding, complimentary upgrades, and access to preferred seating. The Gold elite level requires earning 50,000 EQMs or flying 60 qualifying segments in a calendar year. Gold members enjoy additional perks such as enhanced seat selection, higher upgrade priority, and access to Star Alliance lounges. Platinum is the highest elite level, obtained after earning 75,000 EQMs or flying 90 qualifying segments within a calendar year. With Platinum, members receive all previous benefits plus top priority for upgrades, no fees on flight changes, and a dedicated 24/7 Platinum Elite phone line.

What are the benefits of being a Continental One Pass member?

As a Continental One Pass member, you gain access to a range of exclusive benefits. Firstly, you can earn and redeem miles not only on Continental Airlines but also on Star Alliance partner airlines, enabling you to explore a vast global network of destinations. You also enjoy priority check-in, boarding, and security access, allowing for a smooth and efficient travel experience. Additional perks include complimentary upgrades on qualifying flights, access to airport lounges, and the ability to earn elite status, which offers enhanced privileges like bonus miles, priority baggage handling, and dedicated customer service. Furthermore, the Continental One Pass program offers numerous promotional offers and partnerships, providing members with opportunities to earn bonus miles and discounts on travel-related services. Joining Continental One Pass enriches your travel experience with added convenience, comfort, and rewards.

Top Continental One Pass customer service problems

Click the link above to get answers to just about any Continental One Pass customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Continental One Pass Customer Service Contacts

There are of course other ways to contact Continental One Pass customer service besides the phone. Below we list the best ones, by medium.

Continental One Pass Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Continental One Pass customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Continental One Pass's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Continental One Pass agent. This phone number is Continental One Pass's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-554-5522 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Continental One Pass first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Continental One Pass has 1 phone number. It's not always clear what is the best way to talk to Continental One Pass representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Continental One Pass. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Continental One Pass. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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