Toll-free · For help with MileagePlus Products & Services · United Airlines - Would you like me to send a text to the phone you are calling from to continue this conversation via text? Say "Yes" or "No."
Toll-free · For help with Baggage Delay or Loss Report · United Airlines - How can I help you? Please state in a few words why you are calling today.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Continental Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu, say "More Options." Next, say "Something Else." Then say "No."
Here is how our research team describes the way the Continental Airlines phone system greets you: United Airlines - How can I help you? Please state in a few words why you are calling today.
Below are some clips we've found from Continental Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling United Airlines.
We're receiving significantly more calls than normal.
And hold times may be longer than usual. If you're traveling within seventy two hours, we ask that you contact closer to your trip to allow us to prioritize those with more immediate travel plans.
You can also change your plans online or on the United mobile app.
If you booked your travel through a travel agent's please reach out to them for assistance.
We appreciate your patience."
Excerpt from a call with Continental Airlines
Sunday, January 7, 2024 6:38 PM
They may need the phone number on your account
"Thanks for calling United Airlines.
Great news.
We now offer the option to chat with our agents via text message.
Would you like me to send you a text to the mobile number you are calling from to continue this conversation?"
Excerpt from a call with Continental Airlines
Friday, March 22, 2024 4:49 PM
They may ask your reason for calling (instead of a menu)
"Thanks for calling United Airlines.
How can I help you? Please say in a few words why are you calling us today."
Excerpt from a call with Continental Airlines
Thursday, March 28, 2024 5:02 AM
They may ask you to say or enter information
"For example, you can say things like, I need help checking in for my flight, or I'd like to use my travel credits."
Excerpt from a call with Continental Airlines
Friday, April 12, 2024 7:47 PM
What are the hours and when should I call?
Continental Airlines operates the call center for this 800-864-8331 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 306 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Continental Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Continental Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Continental Airlines is Sunday.The most busy day to call is Monday, which averages 96% more phone calls by comparison.Again, this is based on a sample of 306 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Continental Airlines is Friday.
Why call this Continental Airlines number?
Below is a sample of recent calls to Continental Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Flight price inquiry: "I'm calling because I wanna see how much the prices are for two adults leaving Tampa, Florida to Harlingen, Texas one way for June the fifth."
- From a call lasting 4m 49s , Apr 8, 2024 11:06 PM
Change flight request: "I have a flight tomorrow to fly from San Francisco to City at ten forty five, and I wanna see if I can change the flight for tonight if there is any space."
- From a call lasting 14m 30s , Apr 2, 2024 11:00 PM
Request to disconnect call: "Can you just please disconnect your call? Unless you're Continental."
- From a call lasting 2m 48s , Mar 29, 2024 12:26 AM
Seeking assistance: "I need to speak with an agent."
- From a call lasting 59s , Mar 28, 2024 10:02 AM
Inquiring about ticket prices: "I wanted to know how much for a ticket to go to Antigua and Barbuda."
- From a call lasting 12m 14s , Mar 26, 2024 3:18 PM
Booking a flight: "I'm trying to make a plane reservation tomorrow."
- From a call lasting 5m 2s , Mar 25, 2024 8:25 PM
Unclaimed check refund: "I have a check that was sent to me by your airline and I never cashed it."
- From a call lasting 14m 20s , Mar 22, 2024 6:35 PM
Flight inquiry with pet: "Hi. I need to find out the cheapest price for a flight, that I need to take on Sunday, round trip with my service cat."
- From a call lasting 12m 27s , Mar 22, 2024 4:49 PM
Assistance with flight booking: "Back in February, I made an airline purchase to go from Elizabeth, New Jersey to Key West, and for some reason, I can't find it."
- From a call lasting 15m 1s , Mar 22, 2024 3:29 PM
Booking a flight: "I wanna book a flight from New York, New Jersey to Atlanta on Friday, return on Sunday."
- From a call lasting 8m 58s , Mar 20, 2024 6:22 PM
More Ways to Contact Continental Airlines Customer Service
There are of course other ways to contact Continental Airlines customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Continental Airlines will reply our your email.
Continental Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Continental Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Continental Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Continental Airlines agent. This phone number is Continental Airlines's best phone number because 8,832 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-864-8331 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Continental Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or email or web. In total, Continental Airlines has 4 phone numbers. It's not always clear what is the best way to talk to Continental Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Continental Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Continental Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.