Continental Airlines Customer Service Issues

My wife is currently in Costa Rica and is scheduled for surgery on Saturday, October 13th. Due to medical reasons, she will need to change her flight to November 13th. The surgery was delayed because of the difficult situation in Costa Rica with strikes that have affected the country. She has a medical report to confirm the surgery's necessity and the challenges in traveling on the current date. We kindly request to change the flight to the mentioned date and appreciate a positive response. Thank you.

There was a surgeon, Dr. Michael Cunningham, who is currently in Damascus, Syria. While at the airport, his flight to Harrisburg, Pennsylvania was rescheduled for tomorrow morning. Unfortunately, $[redacted] was stolen from him, hindering his ability to travel from Harrisburg to Philadelphia, his hometown. Dr. Cunningham is seeking assistance to make this journey back home. He has his boarding pass and is requesting Continental's help to reach Philadelphia. Dr. Cunningham has been a surgeon for 37 years and any assistance would be greatly appreciated.

I purchased a ticket for Belize City International departing on 3-7-19 from Bush International in Houston, TX, and returning on 3-14-19 from Belize International to Bush International. On 3-6-19, I received an express check-in service via email from you, which I processed. We were asked to estimate the weight of our bags, and after completing the process, I was charged $[redacted].00 for 4 checked bags. I immediately called to cancel this service on 3-6-19. I was informed it would take 7 to 10 business days to issue a refund. Despite that, on 3-7-19, we checked our bags and boarded through normal procedure, being charged $30.00 per bag as they were all under the 50-pound requirement on both legs of the journey. It is now 3-19-19, and I have not yet seen the refund reflected in my bank account. I am concerned this delay may be an attempt to withhold $[redacted].00, which is essentially the price of two round-trip tickets. Please provide guidance on this matter.

Passenger Mr. K. Chintalapudi booked a flight from DXB to London with PNR 2BR5X6 but was unable to travel due to a road accident. The doctor advised rest for two weeks and possible surgery. Additionally, the passport is still with the embassy for visa processing, causing further delay. Necessary documents, including a doctor's certificate, can be provided. Please assist in processing a refund for the mentioned PNR. Your help in this matter would be greatly appreciated. Regards, Mrs. K. Chintalapudi [redacted] [redacted]

Passenger Mr. Kumar Chintalapudi with PNR 2BR5X6 for the DXB-London route was unable to travel due to a road accident and needs medical attention, potentially requiring surgery. The passport is delayed at the embassy for a visa, and we have received confirmation of the delay. Documentation from the doctor will be provided. We are under a lot of stress and are seeking your assistance. Please consider refunding the fare for the aforementioned PNR. Your help in this matter would be greatly appreciated. Sincerely, Mrs. Kumar Chintalapudi

I'm traveling with my family from India to Istanbul on June 11th with Qatar Airways, which allows us 35 kgs of luggage. However, on June 22nd, we are flying from Cappadocia to Antalya with your airline, Continental Airlines, on flight PC3503, and you only allow 15 kgs. This weight limit is not suitable for us as we have numerous bags being a large international group with children. Kindly allow us to carry 35 kgs of luggage to accommodate our needs. Your understanding and assistance would be greatly appreciated.

Dear Continental Airlines, I have a suggestion for an additional service that could be offered to passengers. With 50 years of travel experience to 30 countries and having worked in the airline industry, I believe this service could cater to a specific market. It can be implemented at no extra cost, simply requiring a few internal emails. The service is quick to start and stop, with potential to charge between $5 and $10 per person. There is minimal liability and absolutely no hazard risk involved. I am open to exchanging my idea for airline tickets. If you find this intriguing, please reach out to me to explore this further. Thank you, Andy S. [redacted] [redacted]

Dear customer service, My girlfriend departed from Tamale, Ghana, heading to Accra Airport to reach Cleveland, Ohio in the United States to join me for our planned marriage. Unfortunately, she left her small bag on the bus and got into a car accident while trying to retrieve it, injuring her left knee and ending up hospitalized in Accra for four days in a coma. Once she regained consciousness, she managed to contact the hospital to inform me of the situation. Due to her prolonged recovery, she missed her initial flight booked through Expedia. Despite explaining the circumstances to both the hospital and Expedia, they are refusing to provide her with another ticket without payment. As I had already covered the cost of her original ticket, which equated to a month's salary for me, I am unable to afford a new ticket. We are currently stranded at the airport, and I kindly request your assistance in allowing her to board the next available flight to Cleveland. We sincerely hope for your understanding and support in this challenging situation.

Dear Continental Airlines, I have been a devoted fan of your airline and exceptional customer service since the early 1970s when I took my first flight as a child. My mother insisted on only flying Continental. Unfortunately, I currently reside in the Northwest where Continental does not operate regularly. I want to express that Continental has consistently been the top airline in my experience. Your attentive care for me as a solo child traveler has left a lasting impression. I sincerely miss the reliable and friendly service that Continental always embodied. I hope that the merger with United Airlines will not compromise the standards set by Continental. Having flown United in the absence of Continental, I believe there is much United could learn from Continental's approach. I believe if United were to emulate Continental, they would thrive. I cherish the memories of Continental and hope that its legacy endures. Sincerely, MSgt (Retired) Jeffrey Katsules, USAF Fuels Superintendent/Air Force IG Team

Hello, I am Gurjinder K. Yesterday, I booked a ticket through your app from Berlin, Germany to Sharjah. I received my ticket PDF, but it lacks details such as the terminal and airport. Could you please provide me with the full address of my flights promptly? Thank you. Email: [redacted] Booking ID: EMT[redacted]48 Booking Time: Thursday, August 4, [redacted], 16:12.

Subject: Disappointment with Recent In-Flight Gift Purchase To Whom It May Concern at Continental Airlines Inc., I am writing to express my disappointment with a recent gift purchase I made on one of your flights. I found the selection of gifts on board was limited, and the quality of the items was not up to par. I settled on a perfume set, but unfortunately, it turned out to be defective, with a bad smell, when I gifted it to a friend. When I approached the flight attendant about the issue, the response was dismissive and unhelpful. As a long-time customer of Continental Airlines, I was extremely dissatisfied with the handling of the situation. I believe it is essential to improve the quality and variety of gifts available on your flights and train staff to address customer complaints more effectively. I kindly request a full refund for the gift and hope you will consider compensating for the inconvenience and embarrassment caused. I trust that steps will be taken to prevent similar incidents in the future. Thank you for your attention to this matter. Warm regards, B.T.

Hello, I'm Sebastian M. from Chile reaching out for a particular and challenging request. After a serious car accident, I met a woman from Orlando, Florida. We've fallen in love and plan to get married, but finances are tight. She needs a ticket from Orlando, Florida to Santiago, Chile. Any assistance in making our dream come true would be greatly appreciated. Best regards, Sebastian.