Continental Airlines Customer Service

Phone Number & Contact Info

Continental Airlines's Best Phone Number

800-864-8331
Toll-free·Calls Customer Service·Most popular Continental Airlines number
Q:

How do I talk to a live human at Continental Airlines?

A:At the first menu, say "More Options." Next, say "Something Else." Then say "No."
Q:

Does Continental Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

Continental Airlines Customer Phone Numbers

Reservations

800-231-0856
Toll-free · 24 hours, 7 days · Press 0 · United Airlines - How can I help you? Please state in a few words why you are calling today.

Member Services

800-421-4655
Toll-free · 24 hours, 7 days · For help with MileagePlus Products & Services · United Airlines - Would you like me to send a text to the phone you are calling from to continue this conversation via text? Say "Yes" or "No."

Baggage/Luggage Problems

800-335-2247
Toll-free · 24 hours, 7 days · For help with Baggage Delay or Loss Report · United Airlines - How can I help you? Please state in a few words why you are calling today.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Continental Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: At the first menu, say "More Options." Next, say "Something Else." Then say "No."
Here is how our research team describes the way the Continental Airlines phone system greets you: United Airlines - How can I help you? Please state in a few words why you are calling today.
Below are some clips we've found from Continental Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling United Airlines. We're receiving significantly more calls than normal. And hold times may be longer than usual. If you're traveling within seventy two hours, we ask that you contact closer to your trip to allow us to prioritize those with more immediate travel plans. You can also change your plans online or on the United mobile app. If you booked your travel through a travel agent's please reach out to them for assistance. We appreciate your patience."
Excerpt from a call with Continental Airlines
Sunday, January 7, 2024 6:38 PM

They may need the phone number on your account

"Thanks for calling United Airlines.
Great news. We now offer the option to chat with our agents via text message.
Would you like me to send you a text to the mobile number you are calling from to continue this conversation?"
Excerpt from a call with Continental Airlines
Sunday, April 28, 2024 8:07 PM

They may ask your reason for calling (instead of a menu)

"Thanks for calling United Airlines. How can I help you? Please say in a few words while you are calling us today."
Excerpt from a call with Continental Airlines
Tuesday, June 18, 2024 11:43 PM

They may ask you to say or enter information

"For example, you can say things like, I need help finding my bags or I'd like to change my seat assignment."
Excerpt from a call with Continental Airlines
Wednesday, June 5, 2024 6:04 PM

What are the hours and when should I call?

Continental Airlines operates the call center for this 800-864-8331 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 483 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Continental Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Continental Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Continental Airlines is Saturday. The most busy day to call is Monday, which averages 100% more phone calls by comparison. Again, this is based on a sample of 483 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Continental Airlines

In summation, the best day to call Continental Airlines is Friday.

Why Customers Call Continental Airlines

Below is a sample of recent calls to Continental Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Choosing flight options: "Looking for multicity flights."
- From a call lasting 1m 4s , Jul 9, 2024 6:57 PM
Flight details inquiry: "I would like to check on my flight."
- From a call lasting 3m 39s , Jul 9, 2024 6:51 PM
Seeking information: "I want to know more about the services available for kids and the customer service options."
- From a call lasting 7m 6s , Jul 7, 2024 8:25 PM
Inquiring about flights to Hawaii: "I wanted to know what a one way trip from Ohio to Hawaii on a weekday."
- From a call lasting 5m 32s , Jun 25, 2024 9:46 PM
Booking a flight: "I need to make a reservation for a round trip from Pearson Hobby to Houston, then to Fort Myers, departing on July twenty third."
- From a call lasting 4m 19s , Jun 19, 2024 2:19 AM
Booking a flight: "I would like to talk to a representative. I need I need to book a flight."
- From a call lasting 10m 53s , Jun 5, 2024 6:04 PM
Booking flight assistance: "I need it. Buy buy buy the pizza."
- From a call lasting 24m 25s , May 11, 2024 6:14 PM
Booking a one-way flight: "I need to make a one-way reservation from Brownsville, Texas to Bogota, Colombia on Saturday the twenty seventh for one person."
- From a call lasting 2m 57s , Apr 24, 2024 9:43 PM
Flight price inquiry: "I'm calling because I wanna see how much the prices are for two adults leaving Tampa, Florida to Harlingen, Texas one way for June the fifth."
- From a call lasting 4m 49s , Apr 8, 2024 11:06 PM
Change flight request: "I have a flight tomorrow to fly from San Francisco to City at ten forty five, and I wanna see if I can change the flight for tonight if there is any space."
- From a call lasting 14m 30s , Apr 2, 2024 11:00 PM

More Continental Airlines Customer Service Contacts

There are of course other ways to contact Continental Airlines customer service besides the phone. Below we list the best ones, by medium.

Continental Airlines Customer Email Addresses

flightdelay@united.com - Customer Service
Use this email for Flight Disruption Verification
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Continental Airlines will reply our your email.

Continental Airlines Customer Service on X (formerly Twitter)

@continental - Customer Service
Customer service Twitter feed
Continental Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Continental Airlines Customer Help Desk / Web Support

united.com - Customer Service
Company online customer service support
united.com - Reservations
Use this link to access the Reservations department
united.com - Member Services
For help with MileagePlus Products & Services
united.com - Member Services
For help with Baggage Delay or Loss Report
united.com - Refund Department
For help with refunds
united.com - Customer Service
For help with receipt requests
As a last, sometimes only, resort- Continental Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Continental Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Continental Airlines agent. This phone number is Continental Airlines's best phone number because 8,832 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-864-8331 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Continental Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or email or web. In total, Continental Airlines has 4 phone numbers. It's not always clear what is the best way to talk to Continental Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Continental Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Continental Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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