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What is the policy on pets or service animals?

Asked 2 years ago
Continental Airlines has specific policies regarding pets and service animals, which aim to ensure the safety and comfort of all passengers, as well as the well-being of the animals. For service animals, Continental Airlines recognizes the importance of these animals for individuals with disabilities. Under the Americans with Disabilities Act, trained service animals, such as guide dogs and emotional support animals, are permitted to accompany their handlers in the cabin of the aircraft. However, passengers should be prepared to provide documentation that verifies the animal's training and role, as Continental Airlines may require proof of the animal's qualifications. When it comes to traveling with pets, Continental Airlines allows for certain pets to travel in the cabin on select flights. Typically, pets must be transported in an airline-approved carrier that fits under the seat in front of the traveler. There may be restrictions on the size and type of pet, and passengers should also note that there may be specific fees associated with pet travel. Additionally, the airline may impose restrictions during extreme weather conditions or on certain routes. It is advisable for travelers to check the most current information available on the official Continental Airlines website. This resource will provide the most accurate and up-to-date guidelines and requirements to ensure a smooth journey for both the pet owner and the animal.
Answered Jul 13th 2025

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