Consumer Cellular Customer Service

Phone Number & Contact Info

Consumer Cellular's Best Phone Number

888-345-5510
Toll-free·Calls Customer Service·Most popular Consumer Cellular number
Q:

How do I talk to a live human at Consumer Cellular?

A:Press 1, 4
Q:

Does Consumer Cellular offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 4am-11pm, Sat-Sun 6am-7pm EST. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 26 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Consumer Cellular phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, 4
Below are some clips we've found from Consumer Cellular's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Consumer cellular. To sign up for service or learn about consumer cellular, To sign up for service or learn about consumer cellular, say learn more or press one. To activate a SIM card or new phone, say activation. Or press two. For our award winning customer service, say customer service or press three."
Excerpt from a call with Consumer Cellular
Wednesday, January 17, 2024 4:42 PM

They may ask your reason for calling (instead of a menu)

"Consumer cellular.
One moment, please. And just so you know, we may record this call.
Thank you for calling Consumer Cellular. This is Savannah. How can I help you?"
Excerpt from a call with Consumer Cellular
Monday, February 19, 2024 6:02 PM

They may ask you to say or enter information

"Consumer cellular. For our award winning customer service, say customer service or press one. To sign up for to get started, what's your consumer cellular cell phone number? Is that correct? Thanks. I see that you recently activated a new Android phone.
Do you need help with setting it up?
Now for security, please tell me your account security PIN."
Excerpt from a call with Consumer Cellular
Monday, March 11, 2024 6:28 PM

The first phone menu

"Consumer cellular.
For our award winning customer service, say customer service or press one.
To sign up for service or learn about consumer cellular, say learn more or press to get started, what's your consumer cellular cell phone number?."
Excerpt from a call with Consumer Cellular
Wednesday, April 10, 2024 4:47 PM

After you press 2

"For customer if you would like to sign up for service or learn more about consumer cellular, press one or say new service.
If you would like to add an additional line to your existing service, press two or say add a line."
Excerpt from a call with Consumer Cellular
Thursday, January 4, 2024 3:59 PM

What are the hours and when should I call?

Consumer Cellular operates the call center for this 888-345-5510 phone number Mon-Fri 4am-11pm, Sat-Sun 6am-7pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 413 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Consumer Cellular phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Consumer Cellular staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Consumer Cellular is Sunday. The most busy day to call is Thursday, which averages 273% more phone calls by comparison. Again, this is based on a sample of 413 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Consumer Cellular

In summation, the best day to call Consumer Cellular is Monday.

Why Customers Call Consumer Cellular

If you have time to do a bit of reading before you call Consumer Cellular, we recommend you read over some of our problem-specific articles.

Is Consumer Cellular the Cheapest Cellphone Service?

Consumer Cellular has been providing service since 1995, and has partnered with AARP to gives its customers more perks and benefits. You can buy a new phone on a payment plan or bring your own phone with the free SIM card. You can have multiple lines or just one. This company has value and is easy on the wallet, all that's left if for you to choose what you want.

Is Consumer Cellular Cellphone Service Any Good?

There are many things than can improve on a company, but next you have recognition and value that make a good company unforgettable. Consumer Cellular is one company that has been recognized by PC magazine, J.D. Power and the Better Business Bureau. Another feat worth mentioning is the plans that it does provide to its customers as well as discounts and the free SIM card for new consumers who want to bring their own phones.

What is the coverage area for Consumer Cellular service?

Consumer Cellular provides nationwide coverage through its partnership with major networks. As Consumer Cellular uses the extensive networks of AT&T and T-Mobile, its service area extends to almost every corner of the United States. With this partnership, customers can expect reliable coverage and access to fast data speeds in both urban and rural areas. The comprehensive coverage ensures that wherever you go, you can stay connected and enjoy uninterrupted service. From metropolitan cities to remote locations, Consumer Cellular strives to deliver reliable connectivity for all its customers. With a vast coverage area and strong network partnerships, Consumer Cellular ensures that you can stay connected, no matter where you are in the country.

Top Consumer Cellular customer service problems

Click the link above to get answers to just about any Consumer Cellular customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Consumer Cellular, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking help with granddaughter's phone: "I have been talking with Consumer Safe about three days now, it was my granddaughter's phone."
- From a call lasting 6m 27s , May 24, 2024 5:37 PM
Billing inquiry and payment plan: "Can I change my billing date? Is that one or two?"
- From a call lasting 15m 18s , May 20, 2024 6:31 PM
Inquiring about service: "I wanted to see about getting service."
- From a call lasting 6m 2s , May 16, 2024 8:46 PM
Inquiring about Apple Watch line: "I wanna know how much the line would cost me."
- From a call lasting 17m 35s , May 6, 2024 6:06 PM
Assistance with purchasing new phone: "My father-in-law needs a new phone and help transferring his information to it, could you assist with that?"
- From a call lasting 4m , Apr 18, 2024 10:27 PM
Inquiring about phone number transfer: "...wondering if maybe she could keep the same house phone number for her cell phone."
- From a call lasting 1m 26s , Apr 11, 2024 6:04 PM
Seeking phone cover assistance: "I need to do you know, a new cover on my phone. It's the screensaver."
- From a call lasting 11m 6s , Apr 10, 2024 4:47 PM
Assistance with EasyPay signup: "I was approved for EasyPay and I'm trying to get an iPhone fourteen."
- From a call lasting 8m 8s , Apr 3, 2024 1:36 PM
Phone call issues: "My wife's phone won't make calls and isn't receiving them either."
- From a call lasting 8m 17s , Mar 26, 2024 8:40 PM
Clarifying plan changes: "I received an email about my plan changing and losing my senior discount, but I didn't make any changes myself."
- From a call lasting 7m 10s , Mar 20, 2024 6:55 PM

More Consumer Cellular Customer Service Contacts

There are of course other ways to contact Consumer Cellular customer service besides the phone. Below we list the best ones, by medium.

Consumer Cellular Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Consumer Cellular will reply our your email.

Consumer Cellular Customer Help Desk / Web Support

consumercellular.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Consumer Cellular customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Consumer Cellular's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Consumer Cellular agent. This phone number is Consumer Cellular's best phone number because 13,740 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-345-5510 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Consumer Cellular first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Consumer Cellular has 1 phone number. It's not always clear what is the best way to talk to Consumer Cellular representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Consumer Cellular. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Consumer Cellular. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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