How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Consumer Cellular phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, 4
Below are some clips we've found from Consumer Cellular's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Consumer cellular.
To sign up for service or learn about consumer cellular,
To sign up for service or learn about consumer cellular, say learn more or press one.
To activate a SIM card or new phone, say activation.
Or press two. For our award winning customer service, say customer service or press three."
Excerpt from a call with Consumer Cellular
Wednesday, January 17, 2024 4:42 PM
They may ask your reason for calling (instead of a menu)
"Consumer cellular.
One moment, please. And just so you know, we may record this call.
Thank you for calling Consumer Cellular. This is Savannah. How can I help you?"
Excerpt from a call with Consumer Cellular
Monday, February 19, 2024 6:02 PM
They may ask you to say or enter information
"Consumer cellular.
For our award winning customer service, say customer service or press one.
To sign up for to get started, what's your consumer cellular cell phone number?
Is that correct?
Thanks.
I see that you recently activated a new Android phone.
Do you need help with setting it up?
Now for security, please tell me your account security PIN."
Excerpt from a call with Consumer Cellular
Monday, March 11, 2024 6:28 PM
The first phone menu
"Consumer cellular.
For our award winning customer service, say customer service or press one.
To sign up for service or learn about consumer cellular, say learn more or press to get started, what's your consumer cellular cell phone number?."
Excerpt from a call with Consumer Cellular
Wednesday, April 10, 2024 4:47 PM
After you press 2
"For customer if you would like to sign up for service or learn more about consumer cellular, press one or say new service.
If you would like to add an additional line to your existing service, press two or say add a line."
Excerpt from a call with Consumer Cellular
Thursday, January 4, 2024 3:59 PM
What are the hours and when should I call?
Consumer Cellular operates the call center for this 888-345-5510 phone number Mon-Fri 4am-11pm, Sat-Sun 6am-7pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 372 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Consumer Cellular phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Consumer Cellular staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Consumer Cellular is Sunday.The most busy day to call is Thursday, which averages 315% more phone calls by comparison.Again, this is based on a sample of 372 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Consumer Cellular is Monday.
Why call this Consumer Cellular number?
Below is a sample of recent calls to Consumer Cellular, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with purchasing new phone: "My father-in-law needs a new phone and help transferring his information to it, could you assist with that?"
- From a call lasting 4m , Apr 18, 2024 10:27 PM
Inquiring about phone number transfer: "...wondering if maybe she could keep the same house phone number for her cell phone."
- From a call lasting 1m 26s , Apr 11, 2024 6:04 PM
Seeking phone cover assistance: "I need to do you know, a new cover on my phone. It's the screensaver."
- From a call lasting 11m 6s , Apr 10, 2024 4:47 PM
Assistance with EasyPay signup: "I was approved for EasyPay and I'm trying to get an iPhone fourteen."
- From a call lasting 8m 8s , Apr 3, 2024 1:36 PM
Phone call issues: "My wife's phone won't make calls and isn't receiving them either."
- From a call lasting 8m 17s , Mar 26, 2024 8:40 PM
Clarifying plan changes: "I received an email about my plan changing and losing my senior discount, but I didn't make any changes myself."
- From a call lasting 7m 10s , Mar 20, 2024 6:55 PM
Technical issues with phone: "My phone keeps freezing up and showing Google is not responding, it's been happening for a couple of months now."
- From a call lasting 7m 18s , Mar 17, 2024 9:52 PM
Technical issues with account and phone: "First of all, I cannot get into my account online. It won't let me change my password."
- From a call lasting 33m 32s , Mar 12, 2024 7:31 PM
Account verification: "Verifying account details with Customer Service."
- From a call lasting 15m 26s , Mar 7, 2024 11:36 PM
Update credit card info: "I'd like to update my credit card information."
- From a call lasting 13m 34s , Mar 5, 2024 10:28 PM
More Ways to Contact Consumer Cellular Customer Service
There are of course other ways to contact Consumer Cellular customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Consumer Cellular will reply our your email.
As a last, sometimes only, resort- Consumer Cellular customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Consumer Cellular's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Consumer Cellular agent. This phone number is Consumer Cellular's best phone number because 13,740 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-345-5510 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Consumer Cellular first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Consumer Cellular has 1 phone number. It's not always clear what is the best way to talk to Consumer Cellular representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Consumer Cellular. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Consumer Cellular. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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