Consumer Cellular Customer FAQ

Top Answers & How-to Guides

What is Consumer Cellular's Phone Number?

The question we are asked most often is about how to talk to Consumer Cellular customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Consumer Cellular offer any device insurance or protection plans?

Yes, Consumer Cellular offers device insurance and protection plans for customers. This ensures that your device is protected against...
Ask any question you have about Consumer Cellular customer service, get an answer now.

Recent Consumer Cellular Customer Questions

How do I make calls from mexico

When in Mexico, you can make calls using Consumer Cellular's international roaming feature. Before you travel, make sure to enable this feature by contacting Consumer Cellular or through your online account. Once activated, you'll be able to place calls as usual, though international charges will apply. Please be aware that the availability and quality of service may vary based on your location in Mexico. Lastly, be sure to keep track of your usage to avoid any unexpected charges.
Asked May 29, 2024 12:12 AM

I can't call out but can receive them

This issue you're experiencing might be due to a few things. First, be sure to check if your account is active and paid up to date. Secondly, check if the "Do Not Disturb" function is enabled on your device as this might prevent outgoing calls. It could also be a network issue – try restarting your device to refresh the network connection. If the problem persists, you may need to check your device's call settings or try inserting your SIM card into another handset to see if the problem is with the device or the SIM card. If none of these suggestions resolve the issue, it may be necessary to reach out to Consumer Cellular's customer service for further support.
Asked Apr 10, 2024 3:14 AM

what is the walmart connection to Consumer Cellular

Walmart is one of the retail outlets that carry Consumer Cellular products. This means you can purchase Consumer Cellular phones and accessories, such as SIM cards, directly from Walmart stores or from their online platform. However, Walmart is not involved in the operation or management of Consumer Cellular - it's simply a retail partner that sells their products. This partnership provides accessibility and convenience for customers to purchase Consumer Cellular services.
Asked Mar 19, 2024 5:45 PM

Help me with my Consumer Cellular customer service issue

General Information

What Questions Should I Ask Consumer Cellular When Shopping for a Cellphone Provider?

This article covers the following areas potential customers should ask Consumer Cellular when shopping for a new phone and plan: Coverage,...

Is Consumer Cellular Cellphone Service Any Good?

There are many things than can improve on a company, but next you have recognition and value that make a good company unforgettable....

Customer Service

Does Consumer Cellular Have the Best Customer Satisfaction for Cellphone Service?

This article outlines the pros and cons of Consumer Cellular, giving details about what customers liked and didn't like. The article...

Switching Providers

How Do I Switch My Cellphone Provider to Consumer Cellular?

This article provides information on how to switch your phone from your current plan to a Consumer Cellular plan, and either keep your...

Cost and Discounts

How Do I Get Consumer Cellular to Lower My Monthly Rate?

This article discusses ways you can lower your monthly rate as a Consumer Cellular customer. It shares details about the various plans...

Is Consumer Cellular the Cheapest Cellphone Service?

Consumer Cellular has been providing service since 1995, and has partnered with AARP to gives its customers more perks and benefits....

Billing and Payments

How Do I Change My Billing Address with Consumer Cellular?

This easy to follow guide explains how Consumer Cellular customers can change the billing address associated with their account. If...

What are the available payment options for my Consumer Cellular bill?

Consumer Cellular offers several convenient and flexible payment options for their customers. You can choose to pay your bill online...

Service and Coverage

How Do I Activate My Consumer Cellular Phone?

You can activate your Consumer Cellular phone by logging into your account on the network's website and following the requested steps....

How Do I Know If There's a Service Outage with Consumer Cellular?

Consumer Cellular phone service outages are common occurrences that can be resolved by following a few steps. Start by signing in to...

What is the coverage area for Consumer Cellular service?

Consumer Cellular provides nationwide coverage through its partnership with major networks. As Consumer Cellular uses the extensive...

Device and Plans

What cellphone brands and models are available with Consumer Cellular?

Consumer Cellular offers a wide selection of cellphones from various brands to cater to different customer preferences. Some of the...

Does Consumer Cellular offer international calling plans?

Yes, Consumer Cellular does offer international calling plans. They recognize the importance of staying connected globally and offer...

Can I keep my current cellphone number if I switch to Consumer Cellular?

Yes, you can keep your current cellphone number if you switch to Consumer Cellular. When you join our service, we provide the option...

Does Consumer Cellular offer family plans or discounts for multiple lines?

Yes, Consumer Cellular offers family plans and discounts for multiple lines. They have flexible and cost-effective options for families...

Can I bring my own device to Consumer Cellular?

Yes, you can bring your own device to Consumer Cellular. Consumer Cellular supports a wide range of unlocked, GSM-compatible phones,...

Does Consumer Cellular offer any device insurance or protection plans?

Yes, Consumer Cellular offers device insurance and protection plans for customers. This ensures that your device is protected against...

Data and Internet

How does Consumer Cellular handle data usage and internet access?

Consumer Cellular provides flexible and affordable data options for its customers. With the usage of their nationwide network, customers...


Are there any fees or penalties for cancelling my Consumer Cellular service?

No, there are no fees or penalties for cancelling your Consumer Cellular service. We understand that circumstances may change, and...

International Usage

Are there any additional charges for roaming or using my cellphone internationally with Consumer Cellular?

No, there are no additional charges for roaming or using your cellphone internationally with Consumer Cellular. They offer international...
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