Consumer Cellular Customer Service Issues

I have lodged this complaint multiple times via phone, online chat, and letter, yet have not received any response from you. I made the purchase of a Doro phone on May 28, [redacted]. The keypads were sticky and would input numbers repeatedly. Additionally, the phone frequently froze, rendering it unusable. Despite being advised to remove and reinsert the battery, the issues persisted, requiring me to reset it multiple times daily. I returned the phone within the trial period, only to receive it back with allegations of physical damage such as deep cracks near the keypad hinge. I did not mishandle or drop the device and was dismayed by the implication. Unable to find a suitable alternative flip phone compatible with Consumer Cellular, I reluctantly bought another Doro phone from Target. Shortly after, a crack identical to the previous one appeared and worsened over time. I suspect a potential defect in the phones. Operators have acknowledged similar problems with the model, yet my requests for assistance have gone unanswered. While I initially refrained from seeking a refund, the lack of communication prompts me to request a credit. I urge you to address this matter promptly.

I am experiencing frequent disconnections when making phone calls on my Flip Doro [redacted], Model DFC-[redacted]. After a few minutes, I receive a "Call Ended" message followed by a red "x" in front of the signal bars indicating "Emergency Calls Only." The heavy call volume and delays make it difficult to reach customer service. I spoke with a representative named "Margie" yesterday, but the issue persists despite her attempts to resolve it. I have already tried power cycling the phone to no avail. "Margie" mentioned it could be a service line problem rather than an issue with my phone. Can you assist me in fixing this issue or provide any suggestions on what steps to take next?

I was informed I exceeded my supposed unlimited data limit and as a result, my connection speed was severely reduced to the point where I can't even access basic applications like a necessary medical app. To address this issue, I had to remove all apps from my phone, rendering it essentially useless. Considering this setback, it might be more practical to switch to a phone with limited functionalities such as only calls or perhaps not having a phone at all.

I've been a loyal Consumer Cellular customer for 5 years without any major issues until recently. A few months back, I upgraded to a Motorola Moto E 32GB Phone, which seemed like a good choice at the time. Unfortunately, yesterday during a software update, my phone unexpectedly shut down and never turned back on after the reboot. I'm still adjusting to the new features and now being left without a phone has been really frustrating. I hope to get this issue resolved soon because I feel completely stranded without a working device.

Hello, my name is Rita W., and I reside at [redacted] Macgeorge Place in Blacklick, Ohio, zip code [redacted]. You can reach me at [redacted]. I have been trying for months to replace my old Doro red flip phone with a new one due to compatibility issues with the shift to 4G. Unfortunately, the replacement phone I bought has been causing numerous problems. I have contacted customer service multiple times, performed tests as instructed, and even had my husband assist me since I am confined to a hospital bed. The phone still malfunctions, failing to receive calls and delayed message notifications from my crucial medical team regarding appointments and supplies. Please send me a functional replacement for the 4G transition. If a return is necessary, kindly provide a prepaid shipping label to my email, [redacted] I have kept all the original packaging. Thank you, Rita W.

My phone service was not working at home or work, prompting me to seek a new provider. After turning off my service in July [redacted], I paid the $70.58 bill, clearly indicating on the payment to cancel the service. Despite not using the phone since then, I have received subsequent bills. I have contacted the office twice - first on 9/11/20 speaking with Karina, and then on 10/22/20 with Tanisha. My service records will confirm the lack of use, yet billing persists. Due to the delayed activation of my new phone, I missed clarifying the issue in August. I am eager for prompt assistance to resolve this matter, as well as to rectify any impact on my credit. Thank you.

I ordered two Moto E phones, but only one was delivered. I contacted a representative to help with setup, but they mistakenly transferred my flip phone number to the received phone, leaving me without any functioning cellphone service. Now I am told to get a new SIM card as the original one was deactivated. Unfortunately, I can only obtain a new one by traveling over 60 miles to Target, which is not feasible for me. As a result, I have no phone service at all. I will be returning the phone I received and not accepting the second one. This experience has been frustrating, and I am disappointed with the service. I will not be doing business with this company again and will consider contacting the Better Business Bureau. Thank you, but I am not satisfied. - Ron Grover

When I make calls on my new flip phone, which replaced my old 3G Doro flip phone, I encounter issues where the person on the other end can't hear me well after a few minutes. This problem persisted even after following troubleshooting steps provided by the phone's customer service last Thursday. I am concerned about missing important calls during emergencies due to this issue. Is there a way to upgrade my current Doro flip phone to a 4G model? I prefer not to get a replacement phone with a similar problem.

I am seeking to close my Consumer Cellular account promptly as I am feeling overwhelmed trying to navigate my Samsung Galaxy J7 phone. The store employees initially set up the phone with basic features like phone calls, emails, web browsing, weather, time, and the camera. However, upon returning to the phone after a few days of inactivity, it was inundated with unnecessary apps, tasteless pop-ups, and a lack of organization. I recently attempted to register the phone and create a password, only to reach a department promoting personal protection devices instead of assisting with the task. The customer service representatives were unhelpful, rushing through the conversation and ultimately disconnecting the call. This experience has left me disenchanted with the company's claim of excellent customer support. Therefore, I am firm in my decision to sever ties with them.

I bought an iPhone 7 in September, everything was fine until one day it froze and asked for a passcode I never set up. After contacting Apple and going through a reset, I sent it back to clear the issue but it was returned due to the Apple ID still being linked. After providing proof of purchase from Consumer Cellular, Apple took over a week to fix it. Following the instructions, I lost the sim tray and latch, trying to restore service with the help of Mirva from Consumer Cellular. She's sending a new sim, but I can't use it without the missing tray. I am frustrated and considering returning the phone, but now with the missing parts, it might be rejected. I also got a Tracfone with a new number, causing further issues. I need time to pay the $[redacted] owed on a phone I can't use. - Jill W.

On 10/30/[redacted], I had a recent conversation with a very rude male customer representative. When I called [redacted] to inquire about the issue I was having reaching [redacted] with either of my cell phones, the problem had persisted for over a week. Despite explaining the problem, the rep incessantly insisted that my phones were outdated and needed an upgrade, even though I have had no issues with my older model Duro Flip Phones. His condescending attitude continued until I had to assert that I only cared about the phones working and resolving the problem, not about upgrading unnecessarily. The rep then insinuated that due to my unwillingness to upgrade, there was nothing he could do as the phones were supposedly unable to keep up. This experience, along with a previous incident where I was denied a ride service due to a minuscule past due balance of .42 cents, has left me dissatisfied with the service from C.C. I am now considering switching to a new carrier and upgrading my phones, but it will not be with C.C.

I am a customer with your company service located in a Target Store. Recently, I visited the store to buy a new phone, but the department was closed on weekdays and only open on Sundays from 10am to 4pm (or 6pm). When I returned on a Sunday around noon, there was no staff available, and I was informed that I had to wait until the following Sunday for assistance. I was disappointed by the lack of coverage and backup staff at the store. I believe a company like Consumer Cellular should ensure reliable customer service. I have experienced issues with my current phone and need a replacement. I have found Target employees helpful in the past, but the store needs to address this service concern. I would appreciate information on when assistance will be available at this store or if there is another nearby location that can assist me. Thank you, Larry A. Green.

I recently tried switching service to return a defective Samsung phone, but encountered issues with activating the Moto G5 Plus on Consumer Cellular. Despite being assured it would activate at 3:48 PM, the phone remained inactive. Without a working phone, I was unable to contact Consumer Cellular. Despite my efforts, I couldn't locate the Moto G5 Plus. I am feeling overwhelmed as I can only communicate through my computer at home. Please assist. Thank you. - S.E.

I am a convoy phone user with account number [redacted]50. I received a G&D 3-in-1 Smart SIM from Portland, OR on 7/14/20 along with installation instructions. The letter stated that due to network changes to 4G and 5G, I needed to change my SIM card in order for my service to continue working. Upon contacting customer service to activate my phone, I was informed that I would need to upgrade to a new phone by January as my current phone would no longer work. However, there seems to be a discrepancy between the letter's instructions and what customer service advised. I would appreciate clarification on my options regarding either switching my SIM card or upgrading my phone. Thank you. - M.B.

I am frustrated with the phone I purchased. It requires special knowledge to operate and charge it due to needing specific adapters. Unfortunately, there are no apps on the screen, making it challenging for me to make calls. This lack of information during the purchase process has left me feeling overwhelmed at 75 years old. I have spent hours trying to figure it out to no avail. I would like to exchange it for the I-Phone 6 SE, which I feel more comfortable using.

I lost my phone last Saturday and recently got a new one. When I tried to activate it, the instructions asked for an activation code on the back of the box. However, I only found some numbers on the white label of the Consumer Cellular box, such as SKU: SM-A205UZKZXAG, IMEI: [redacted][redacted], and R58N73JWT2R, but none of them say activation code. Also, I have a home wireless service but had trouble calling for help as it doesn't go through and instead plays a loud tone. I would appreciate assistance with activating my new cell phone first.

I recently encountered an issue with my Consumer Cellular Alcatel Go Flip phone. A few days ago, after being at 0% battery, it took an unusually long time to charge. Upon turning it on, the screen did not display anything despite indicating [redacted]% battery. I couldn't get any response as the screen remained dark. After plugging it in, the screen briefly showed a full green display, then "[redacted]%", before going dark again. In the past, when seeking technical support from Consumer Cellular, a "hard reset" was suggested for a different problem and it restored the phone's functionality. Any help or advice would be greatly appreciated. Thank you.

My voicemail number, previously [redacted], has been changed to [redacted], showing up as Jason T with a SMART Phone icon in my recent calls list. I need to manually dial this number from my recent calls to access my voicemail. I want to resolve this issue before I transfer my phone data to a new Galaxy phone.

I contacted customer service on my C.C. phone, a Galaxy J3, for help with setting up my new Galaxy A01. The representative asked if I wanted to keep my J3 active, and I declined. Unfortunately, my phone battery died during the call, leaving me unable to reconnect. I tried accessing assistance online, but my frequent changes to my Google account prevented me from doing so. Even attempting to use my Yahoo account was unsuccessful. My email address is [redacted]. I kindly request a prompt response as I am considering returning the new phone to Target. At 81 years old, having a functional phone is essential to me. Thank you, Lorraine.

I recently purchased a ZTE Avid [redacted] phone, but it was not set up properly, and I've been experiencing various issues as a result. I'm looking to get help from a representative who can ensure that my phone is correctly set up so I can fully enjoy its features. I have tried multiple methods but have been unsuccessful in transferring my contacts and other data from my old phone to the new one. If someone is available to assist, they can reach me on my landline at [redacted]. Thank you in advance for any help you can provide.