Consumer Cellular Customer Service Issues

Consumer Cellular has been unresponsive to Spectrum's requests to release my phone number for nearly two weeks. Despite my efforts, I have not been able to get through to Consumer Cellular's customer service, as the wait times are extremely long and the chat feature is not helpful. Today, I am formally instructing Consumer Cellular to promptly release my phone number ([redacted]) and port it back to Spectrum (Account # [redacted]-22) without any further delay. I provided Spectrum with my account number ([redacted]58) almost two weeks ago, and the transfer has not been successful. I am requesting immediate action on this matter. Kindly notify me once the number has been successfully transferred. Thank you. Alfredo S. Jr.

I've been experiencing issues with my phone for several days now. I can't make or receive calls, and texting shows "Waiting for connection." A previous chat about this was cut off before we could resolve it. Both phones are showing no SIM card and no mobile network, even though the SIM cards are inserted. I tried switching SIM cards with my wife's phone, but the problem persists, and now her phone is experiencing the same issue. I'm looking for advice on how to fix this situation so we can use our phones normally again.

I've been experiencing issues with making calls and sending texts for a few days now. A Consumer Cellular representative and I were investigating the problem but got disconnected. Both my phone and my wife's phone are showing "no SIM card" and have no connection, although the cards are inserted as usual. We even tried swapping the SIM cards, but the problem persists. It would be great to receive advice on what might be causing this connectivity problem.

Consumer Cellular's repair guarantee replaced my black iPhone with a red one, which I am not fond of. Despite my preference, I have not connected the red phone and have been requesting a black replacement, but they have declined. Square Trade, the insurer, processed the claim and advised Consumer Cellular to address my concern as their customer. In discussions involving management from both companies, Square Trade emphasized that they have already reimbursed Consumer Cellular and urged them to prioritize customer satisfaction.

I recently purchased a new phone and a SIM card along with an unlimited data plan for two lines. My wife inadvertently bought us a new plan as a Christmas present, causing confusion. I haven't opened the package and attempted to return it at Target, but was instructed to mail it back to the company. My order confirmation number is [redacted], and the total bill was $[redacted].97. How can I successfully return the items and receive a credit for them? Duane H. [redacted] N. Aster Avenue Boise, ID [redacted] Email: [redacted]

I have been trying to resolve my issue for four days now, but none of the chat techs have been able to fix it, despite their efforts. The last tech I spoke with, Rocy, mentioned she would contact the phone provider and follow up with me, but I have not heard back from her or the provider yet. The problem has escalated, now affecting my ability to make or receive calls, with no option to answer incoming calls. Additionally, my voicemail informs callers that it is not set up, and I am unable to access it. I recommend reviewing all my previous tech chats to understand the issue and the attempted solutions. Thank you.

I informed Consumer Cellular of my plan cancellation on September 3, [redacted] as I switched to another carrier. Following the prorated billing, we settled the bill but were later informed to pay for the full month. We then sent the remaining balance for the last month with cancel checks as proof. Despite this, we are still being charged an extra $43.42. I am seeking clarification on why this charge is continuing.

I waited on hold to get a shipping label to return my defective phone. The first representative was new and transferred me, but I got cut off after a minute of waiting. Now, I can't call in or use online chat. I've tried to return this phone for a week and have a box ready, just need the label. I've used the chat option multiple times this month to fix the phone, with no success. After three phone calls for service, the representative suggested a final reset. If it's still defective after testing, I was promised the label. I'm frustrated with waiting and need the label urgently for the return.

I encountered issues with my home base unit earlier. I reached out to Consumer and was advised to consider getting a new unit, which I proceeded to order. Surprisingly, while troubleshooting, I found that by simply removing and reinserting the battery on the old unit, it started working again. Upon receiving the new unit, I installed it and had it activated by CC. However, I faced issues with only the power indicator lighting up, the battery light blinking then turning solid green (indicating it's fully charged), and a solid red light for the Network Signal. Switching back to my old unit, I contacted CC for assistance. Though promised a callback in 15 minutes after reconnecting the new unit, I did not receive one. If there was an email for direct support, like "support," communication during such times would be smoother (my email is [redacted]). I suspect a defective unit as I couldn't access the battery compartment. Despite the battery light behaving as expected. I hope to resolve this for the help I need. My phone is currently working fine using the old unit. Thank you. Dale Biberstein

Issue 1: Some text messages are not sending. Issue 2: When using voice-to-text, I am unable to send. Which keystroke will send it? Which microphone should I use for it to be transcribed correctly? Issue 3: I am having difficulty typing out a text message, various issues occur, so I try to avoid it. Issue 4: The machine is very sensitive and picks up things it shouldn't. Issue 5: How can I send a picture along with a message?

I am experiencing issues with my phone. When I dialed [redacted] to pay my bill, a message said my phone is not registered on the network. I paid my bill on November 28th. I am unable to make calls as it keeps saying "not in network" or "mobile service not available." I'm worried if I accidentally changed some settings. A few months ago, I contacted customer service to set up automatic unlimited upgrade, and they confirmed it. I'm unsure why this problem is happening now.

My service has been unexpectedly cut off again, and I can't figure out why. I made a payment of $30.39 via check (#[redacted]) on December 1st, which should have covered everything. This same issue occurred last month, which is beyond frustrating. If my service isn't restored promptly today, I will be forced to switch to a different provider. Dealing with these recurring problems is incredibly irritating, and it reflects poorly on the person responsible for managing these issues. Despite your claims of excellent service, I'm experiencing far from it. My phone number is [redacted]. I look forward to a swift resolution.

I underwent major surgery a week after purchasing my Consumer Cellular iPhone XR 128GB. While I was in the hospital for a week and resting at home for the rest of the month, I discovered a series of disturbing and threatening messages from an unknown person regarding unfamiliar issues on my phone. Despite trying to clarify the mistake, the situation escalated. I've retained the messages as potential evidence for the police, which I hope to avoid involving if possible. Additionally, I am experiencing issues with Bluetooth connectivity on my new phone and with my cellular service. I plan to address this with my audiologist next month when I receive new hearing aids and a new phone number. I urgently need to change my current phone number. Please reach out to me via email at [redacted]. I will respond to calls using Bluetooth functionality as required.

I have been attempting to contact your customer service for the past two hours this morning. While waiting on hold, I managed to read some scriptures. After finally getting through to a representative, I was advised to turn off my other phone, with the assurance that they would quickly assist me. It has now been 3 hours and 24 minutes, and not only has my other phone been disconnected from the line, but my new phone has not been activated yet. I am beyond frustrated and unable to make some crucial calls.

Two weeks ago, my phone was not working. The associate tried to walk me through the troubleshooting steps, but we were unsuccessful after several attempts. Getting frustrated, I decided to purchase another phone, which the associate suggested to be a Samsung phone. When my son visited me, I told him about the phone problem, and now I am happy to report that it is all fixed and working great. The new phone has arrived, but I have not opened the package as I want to return it. I need instructions on how to proceed. Thank you for your help. - Eleanor J.

My Doro flip phone frequently freezes, making it impossible to use for calls or any functions. To resolve the issue, I have been removing and reinserting the battery and sim card, then restarting the phone. I noticed that last time I removed the sim card, it came out of its slot. I received the phone from Consumer Cellular, and I rely on it since I got rid of my home phone. It froze this morning when scheduling an emergency appointment with my dentist. Despite sufficient battery life, the freezing persists. I need help to determine if the phone is defective and how to prevent it from freezing. If this issue continues, I would appreciate receiving a replacement that functions correctly. Thank you.

After installing a weather app, my phone experienced issues. Despite multiple attempts with Consumer Cellular and Samsung to resolve the problem, my phone remains dysfunctional. To address this, I need to back up and reset my device. I aim to skip the initial troubleshooting steps and proceed with the reset using a neighbor's phone. I have access to my Google password for this process.

I'm having trouble getting through when I call, even Consumer Cellular couldn't help. I've been attempting to call Canada, but it's not working even after receiving a signal reset. The representative sounded unsure and claimed to have sent a new signal, but now my phone isn't working at all. I'm not confident that calling me will resolve the issue. Please, advise. Barbara J. at [redacted].

I have been attempting to port my landline number from my current phone provider to a new smartphone purchased from Consumer Cellular since December 7, [redacted], without success. Despite many promises of completion within days or hours, the process is still ongoing as of December 31, [redacted]. Both my current provider and Consumer Cellular have been unhelpful, and a scheduled conference call for this morning has not taken place. It is disappointing to experience such poor performance from both companies. Consumer Cellular is inaccessible via chat or email, and their phone hold times have been excessively long, ranging from 36 to 78 minutes in recent days.

I received my Samsung A01s last week, just before Christmas. It was working perfectly until yesterday, 12/30, when the screen turned gray and the phone became unresponsive. This morning it seemed to work again briefly but went back to the same issue after 15 minutes. If a permanent solution is not available, I would like to request a replacement for the phone. You can reach me at [redacted]. Thank you, Ed R.