A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Friday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Concur below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Concur phone number to document the phone system.
Here is how our research team describes the way the Concur phone system greets you: Thank you for calling the SAP Concur Sales Line. Please note you can also chat with us immediately by visiting concur.com and selecting the chat button at the bottom right corner of your screen. If you are a customer looking for support, please press 1 to be directed to our support line. If you are looking to speak with sales and are a US-based company, please press 2. If you are looking to speak with sales and are a Canada-based company, please press 3. If you are a customer looking for expense support, please press 4. If you are a customer looking for travel support, please press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from Concur's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling SAP Concur's general support inquiry line.
Please listen carefully as our options have changed.
And stay on the line.
If you require assistance with your travel plans or itinerary, please press one.
If you use SAP Concur for submitting expense report reimbursements or invoices, and you do not manage your SAP Concur site as an administrator, please press two."
Excerpt from a call with Concur
Monday, January 29, 2024 9:53 PM
What are the hours and when should I call?
Concur operates the call center for this 855-895-4815 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 304 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Concur call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Concur phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Concur staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Concur is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 304 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Concur is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Concur staffs the call center well on Friday.
Why Customers Call Concur
If you have time to do a bit of reading before you call Concur, we recommend you read over some of our problem-specific articles.
Concur is a web-based travel and expense management software designed to streamline and automate the complex processes involved in managing business travel and expenses. It enables businesses to effectively manage travel bookings, expense reports, and reimbursements in a single, integrated platform. Concur offers various features such as receipt capture using mobile devices, automated expense report creation, policy compliance checks, and seamless integration with corporate payment systems. With Concur, users can easily book flights, hotels, and car rentals, while capturing receipts and tracking expenses on the go. It simplifies expense reporting by automatically pulling data from credit cards and submitting reports for approval. Overall, Concur allows businesses to gain better control over travel costs, improve compliance, and enhance overall expense management efficiency.
Yes, Concur is secure. As a leading travel and expense management platform, Concur takes data security and privacy seriously. They implement a range of industry-standard security measures to protect your information, such as encryption, firewalls, and secure protocols. Concur also adheres to strict compliance standards, including ISO 27001 certification and compliance with GDPR regulations. They continuously monitor and update their security practices to stay ahead of emerging threats. Additionally, Concur provides user-level access controls and multifactor authentication to ensure only authorized individuals can access your data. With Concur, you can have peace of mind knowing that your sensitive information is handled with the highest level of security.
Yes, Concur can be accessed on mobile devices. Concur provides a mobile app that allows users to access their travel and expense management tools conveniently on the go. The mobile app is available for both iOS and Android devices, making it accessible to a wide range of users. With the Concur mobile app, users can easily manage their travel itineraries, book flights and hotels, submit expenses, and track their reimbursements. The app also allows users to capture and upload receipts directly from their mobile devices, eliminating the need for manual data entry. Overall, the Concur mobile app provides a seamless and user-friendly experience for managing travel and expenses while on the move.
Click the link above to get answers to just about any Concur customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Concur is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Concur customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Concur's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Concur agent. This phone number is Concur's best phone number because 1,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-895-4815 include and other customer service issues. Rather than trying to call Concur first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Concur has 1 phone number. It's not always clear what is the best way to talk to Concur representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Concur. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Concur. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.