Comcast New Customer Concierge

Phone Number & Getting a Rep

Comcast New Customer Concierge number

888-986-8447
Toll-free·Calls New Customer Concierge·See main phone number & contact info
Q:

How do I talk to a human at this Comcast number?

A:This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 4am-9pm, Sat 4am-4pm PST. The least busy day is Tuesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Comcast New Customer Concierge?

A:The average hold time is 38 minutes. The longest hold times are on Friday, and the shortest are on Monday.

All Comcast customer service contact information

This is the #8 most popular Comcast phone number out of 8. Click above to go back to the main customer service number and other contact information, including Comcast email addresses, twitter handles, and live chat options.

More Comcast Customer Phone Numbers

Customer Service

800-266-2278
Main phone number · Toll-free · Mon-Sat 8am-7pm EST · Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2. · I have the numbers of your street address as ????. Is this the account you are calling about?

Order New Service

866-202-2708
Toll-free · 24 hours, 7 days · Press 2 ·

Technical Support

866-316-1619
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · Dial # 1, then 1+ zip code, then 1+1, then account phone #. For Business technical support. · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about?

Business Accounts

800-391-3000
Toll-free · 24 hours, 7 days · This is the number for Business Accounts. Press 0, then enter zip code, then press 5 · I have the numbers of your street address as ????. Is this the account you are calling about?

Business Customer Service

877-589-8809
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · For Business questions or for ordering new service. · Comcast Business - I have the numbers of your street address as ????. Is this the account you are calling about?

California Customer Service

800-945-2288
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · Press 3, 1, 1, 1, 1, then * (star) · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about?

Corporate Offices

215-286-1700
Mon-Fri 8:30am-6pm EST · Executive Response Team at headquarters in Philadelphia. · Xfinity - I have the numbers of your street address as ????. Is this the account you are calling about?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Comcast phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman.

What are the hours and when should I call?

Comcast operates the call center for this 888-986-8447 phone number Mon-Fri 4am-9pm, Sat 4am-4pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 55,193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Comcast phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Comcast staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Comcast is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 55,193 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Comcast is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Comcast staffs the call center well on Tuesday.
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