Customer Service

Phone Number & Contact Info's Best Phone Number

+44-0-0845 899 1119
Calls Customer Service·Most popular number

How do I talk to a live human at

A:Directs you to send them an email

Does offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to send them an email

What are the hours and when should I call? operates the call center for this +44-0-0845 899 1119 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that staffs the call center well on Monday.

Why Customers Call

If you have time to do a bit of reading before you call, we recommend you read over some of our problem-specific articles.

What is the return policy for offers a convenient and flexible return policy for customer satisfaction. If you are not completely satisfied with your purchase, you can return any unused and unworn items within 28 days of receipt for a full refund or exchange. They accept returns both online and in-store, ensuring a hassle-free experience. The items must be in their original condition with all tags and labels attached. However, there are a few exceptions to this policy, including earrings for hygiene reasons. Swimwear and intimate apparel cannot be returned unless they are faulty. To initiate the return process, you can either utilize the provided free return label or visit one of their physical stores. Please note that items purchased in-store cannot be returned to for a refund, but they can be exchanged.

What is the sizing guide for

The sizing guide for can be found on our website under the "Size Guide" section. We understand the importance of finding the right fit, so we have provided detailed measurements and guidelines to assist you in selecting the perfect size. Our guide covers measurements for bust, waist, and hip, as well as general advice on how to measure yourself accurately. Furthermore, we offer a size conversion chart for international customers. It is recommended to refer to our sizing guide before making a purchase, as sizes may vary slightly between different styles. If you still have any concerns or need further assistance, our customer service team is always available to help via phone or email.

What payment methods are accepted on

At, we accept various payment methods to make your shopping experience seamless and convenient. You can choose to pay for your purchases using major credit cards like Visa, Mastercard, American Express, and Discover. We also offer the option to pay through PayPal, a trusted and secure online payment platform. For added flexibility, we accept payments via Apple Pay, allowing you to make quick and easy purchases using your Apple devices. Please note that payment methods may vary depending on your location, and we always prioritize the security of your personal and financial information. Rest assured, whatever payment method you choose, your transactions on will be safe and reliable.

Top customer service problems

Click the link above to get answers to just about any customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Customer Service Contacts

There are of course other ways to contact customer service besides the phone. Below we list the best ones, by medium. Customer Help Desk / Web Support - Customer Service
Online customer service submission form
As a last, sometimes only, resort- customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a agent. This phone number is's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +44-0-0845 899 1119 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, has 1 phone number. It's not always clear what is the best way to talk to representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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