How do I report a lost or stolen debit card?
If a Coastal Credit Union debit card is lost or stolen, it is important to act right away. The quickest approach is usually to use the card management or online banking tools on the current web page, if those options are available, because many institutions let members freeze or block a card immediately from there. If a phone number for urgent card help is listed on the current web page, that is often the fastest way to report it and prevent further use.
If the card has already been used without permission, the cardholder should review recent transactions as soon as possible and note anything unfamiliar. That makes it easier to explain what happened and to dispute fraudulent charges later. It is also a good idea to monitor the account closely for a few days, since unauthorized activity can sometimes continue if the card details were exposed.
After the card is blocked or replaced, the new card will usually need to be activated before use. Any recurring payments linked to the old card may also need to be updated. If the card was only misplaced, freezing it first can provide a little time to find it without permanently closing access.
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