How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Citi Student Loans phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu, then press 3.
Below are some clips we've found from Citi Student Loans's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Discover Student Loans. After January thirty first two thousand twenty four, Discover will no longer accept new student loan applications.
There are no changes to the servicing of existing loans at this time.
Please continue to make on time payments. As a reminder, you can access your account information or check the status of your application anytime at discover student loans dot com.
To learn more about our loans or to apply by phone, press one.
For questions about an existing student loan application, press two."
Excerpt from a call with Citi Student Loans
Wednesday, February 28, 2024 2:33 PM
What are the hours and when should I call?
Citi Student Loans operates the call center for this 800-788-3368 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citi Student Loans phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citi Student Loans staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citi Student Loans is Monday.The most busy day to call is Friday.Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Citi Student Loans is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citi Student Loans staffs the call center well on Monday.
More Ways to Contact Citi Student Loans Customer Service
There are of course other ways to contact Citi Student Loans customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Citi Student Loans customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Citi Student Loans's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citi Student Loans agent. This phone number is Citi Student Loans's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-788-3368 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Citi Student Loans first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Citi Student Loans has 1 phone number. It's not always clear what is the best way to talk to Citi Student Loans representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Citi Student Loans. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citi Student Loans. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.