Circuit City Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Circuit City?
Q:
Does Circuit City offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Circuit City below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Circuit City phone number to document the phone system.
Here is how our research team describes the way the Circuit City phone system greets you: If you know your party's extension, you can enter it at any time. Customer Service, press 1. Sales, press 2. Accounts Payable, press 3. Receiving, press 4. Vendor Management, press 5. Marketing, press 6. Dial by name directory, press 7. To repeat this menu, press 9.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu.
What are the hours and when should I call?
Circuit City operates the call center for this 877-234-8013 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 157 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Circuit City call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Circuit City phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Circuit City staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Circuit City is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 157 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Circuit City
In summation, the best day to call Circuit City is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Circuit City staffs the call center well on Thursday.
Why Customers Call Circuit City
If you have time to do a bit of reading before you call Circuit City, we recommend you read over some of our problem-specific articles.
What is Circuit City?
Circuit City is an established electronics retailer that offers a wide range of consumer electronic products and services. With a rich history dating back several decades, Circuit City is known for providing customers with top-notch technology solutions, including televisions, computers, headphones, gaming consoles, and home appliances. They strive to create a seamless shopping experience, both in-store and online, by offering competitive prices, expert advice, and excellent customer service. Circuit City is committed to staying up-to-date with the latest technological advancements, ensuring that customers have access to cutting-edge products. Additionally, they offer repair and installation services to assist customers with any technical needs. Whether you're looking to upgrade your entertainment system or seeking tech expertise, Circuit City is the go-to destination for all your electronic requirements.
What is Circuit City's return policy?
Circuit City's return policy ensures customer satisfaction. If for any reason you are not completely satisfied with your purchase, you can return most products within 30 days of purchase for a full refund or exchange. Items should be in their original condition with all accessories and packaging. Exceptions include software, movies, music, and games that are opened, damaged, or used. Additionally, refurbished or clearance items may have different return policies, so please refer to the specific product page for details. Proof of purchase, such as a receipt or order confirmation, is required for all returns. We strive to make the return process simple and hassle-free to ensure our valued customers have a positive shopping experience with Circuit City.
What products does Circuit City sell?
Circuit City offers a wide range of quality products to cater to diverse consumer needs and preferences. Our extensive inventory includes cutting-edge electronics, such as televisions, smartphones, laptops, gaming consoles, and home theater systems. Additionally, we provide an extensive selection of appliances, including refrigerators, washing machines, and kitchen gadgets. For tech enthusiasts, we stock a variety of accessories, such as headphones, speakers, cables, and smart home devices. Moreover, Circuit City is a one-stop destination for automotive electronics, offering car audio systems, navigation devices, and security systems. We also showcase a range of furniture and home goods, like mattresses, sofas, and decor items. Our goal is to ensure that customers can find everything they need under one roof for a seamless shopping experience.
Top Circuit City customer service problems
Click the link above to get answers to just about any Circuit City customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Circuit City's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Circuit City agent. This phone number is Circuit City's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-234-8013 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Circuit City first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Circuit City has 1 phone number. It's not always clear what is the best way to talk to Circuit City representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Circuit City. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Circuit City. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.