Cincinnati Bell Customer Service

Phone Number & Contact Info

Cincinnati Bell's Best Phone Number

888-246-2355
Toll-free·Calls Customer Service·Most popular Cincinnati Bell number
Q:

How do I talk to a live human at Cincinnati Bell?

A:Press 1 then press 1 for Home Services or 2 for Business Services.
Q:

Does Cincinnati Bell offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Cincinnati Bell phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then press 1 for Home Services or 2 for Business Services.
Here is how our research team describes the way the Cincinnati Bell phone system greets you: Enter your 10-digit account number, phone number, or your reachable number. If you are not a customer, press 1.
Below are some clips we've found from Cincinnati Bell's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Welcome to Cincinnati Bell now UltaFiber. To better assist you, please enter your ten digit phone number, your account number, or your can be reached number."
Excerpt from a call with Cincinnati Bell
Friday, April 12, 2024 6:51 PM

What are the hours and when should I call?

Cincinnati Bell operates the call center for this 888-246-2355 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 167 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cincinnati Bell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cincinnati Bell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Cincinnati Bell is Sunday. The most busy day to call is Friday, which averages 1000% more phone calls by comparison. Again, this is based on a sample of 167 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Cincinnati Bell

In summation, the best day to call Cincinnati Bell is Thursday.

Why Customers Call Cincinnati Bell

If you have time to do a bit of reading before you call Cincinnati Bell, we recommend you read over some of our problem-specific articles.

What services does Cincinnati Bell offer?

Cincinnati Bell offers a comprehensive range of services to meet all your communication and entertainment needs. We provide high-quality internet services, including fiber-optic internet with speeds up to 1 Gbps, to ensure fast and reliable connectivity throughout your home or business. Our phone services offer excellent voice quality and various plans to suit your calling needs. We also provide advanced digital TV services with a wide selection of channels, on-demand content, and streaming options, delivering an exceptional entertainment experience. In addition, Cincinnati Bell offers home security solutions, including video monitoring, home automation, and 24/7 professional monitoring services. Whether you need internet, phone, TV, or home security services, Cincinnati Bell has you covered with reliable, state-of-the-art solutions.

What is Cincinnati Bell's equipment return policy?

Cincinnati Bell's equipment return policy allows customers to return leased or rented equipment within 14 days of service cancellation or upgrade. The equipment must be in its original condition, complete with all accessories and packaging. Customers are required to provide proof of the equipment return, such as a tracking number or receipt. Failure to return the equipment may result in additional charges or fees. Cincinnati Bell also offers the option to schedule a return pickup for a nominal fee. By adhering to the equipment return policy, customers can ensure a smooth transition and avoid any unnecessary charges or complications.

Can I upgrade my Cincinnati Bell services?

Yes, you can upgrade your Cincinnati Bell services. Cincinnati Bell understands that your needs may change over time, so they offer the flexibility to upgrade your services as required. Whether you want to enhance your internet speed, add more channels to your TV package, or upgrade your phone plan, Cincinnati Bell has options to suit your needs. To upgrade your services, you can visit their website or contact their customer service team. They will guide you through the available upgrades and help you select the best options based on your preferences and budget. Cincinnati Bell strives to ensure that you have access to the latest and most reliable services, making it convenient for you to stay connected and enjoy an exceptional experience.

Top Cincinnati Bell customer service problems

Click the link above to get answers to just about any Cincinnati Bell customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Cincinnati Bell, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting telephone pole removal: "I'm calling about a telephone pole that no longer has any wires on it, and I'd like to see if it could be removed."
- From a call lasting 12m 43s , Mar 25, 2024 3:01 PM
Inquiring about home phone services: "I'm not a customer, but I was calling to check on a service for a family member without internet, looking for a landline on Georgia Avenue."
- From a call lasting 3m 16s , Mar 18, 2024 5:11 PM
Cancellation request: "I have closed my businesses, and filing bankruptcy. I need to stop that service."
- From a call lasting 14m 12s , Feb 24, 2024 8:16 PM
Issue with TV settings: "TV stuck on 'press okay' screen, unable to shut it off or get any other display."
- From a call lasting 7m 44s , Feb 24, 2024 5:19 PM
Internet connection troubleshooting: "Hey. I went to turn my TV on this evening, and I cannot access the Internet."
- From a call lasting 13m 16s , Feb 23, 2024 11:44 PM

More Cincinnati Bell Customer Service Contacts

There are of course other ways to contact Cincinnati Bell customer service besides the phone. Below we list the best ones, by medium.

Cincinnati Bell Customer Service Live Chat

cincinnatibell.com - Customer Service
Use this link to launch Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Cincinnati Bell provides this option.

Cincinnati Bell Customer Email Addresses

customercare@cinbell.com - Customer Service
Use this link to email them for help
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Cincinnati Bell will reply our your email.

Cincinnati Bell Customer Service on X (formerly Twitter)

@cincybell - Customer Service
Use this link to submit your issue to them on Twitter
Cincinnati Bell, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Cincinnati Bell Customer Service on Facebook / Messenger

facebook.com/cincinnatibell/ - Customer Service
Use this link to submit your issue to them on Facebook
Some customer service teams, like that of Cincinnati Bell, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Cincinnati Bell Customer Help Desk / Web Support

cincinnatibell.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Cincinnati Bell customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Cincinnati Bell's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cincinnati Bell agent. This phone number is Cincinnati Bell's best phone number because 4,968 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-246-2355 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Cincinnati Bell first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter or facebook or email. In total, Cincinnati Bell has 1 phone number. It's not always clear what is the best way to talk to Cincinnati Bell representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Cincinnati Bell. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cincinnati Bell. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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