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Cincinnati Bell Customer FAQ

Top Answers & How-to Guides

What is Cincinnati Bell's Phone Number?

The question we are asked most often is about how to talk to Cincinnati Bell customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Cincinnati Bell Customer Questions

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Services Overview

What services does Cincinnati Bell offer?

Cincinnati Bell provides a range of services, including high-speed internet, telephone, and wireless solutions. Their offerings...
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What are the available payment options for Cincinnati Bell bills?

Cincinnati Bell provides multiple payment options for bills, including online payments through their website, electronic checks...
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Does Cincinnati Bell offer any bundle deals?

Cincinnati Bell provides bundle deals that package services like internet, television, and phone, offering potential savings....
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Service Management

Can I transfer my existing Cincinnati Bell services to a new address?

Yes, customers can usually transfer their Cincinnati Bell services to a new address. The process typically requires notifying...
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Can I upgrade my Cincinnati Bell services?

Upgrading services with Cincinnati Bell is generally easy and allows customers to enhance their internet, phone, or television...
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Can I pause my service temporarily?

Cincinnati Bell allows customers to pause their service temporarily, often called a "seasonal service hold." This is useful for...
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Internet and TV Details

What internet speeds are available in my area?

Cincinnati Bell provides a variety of internet speeds that differ by location, including fiber options of 100 Mbps to one...
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What channels are included in Cincinnati Bell's TV packages?

Cincinnati Bell offers various TV packages with differing channel selections, catering to multiple viewer preferences. Basic...
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Is there a data cap for internet services?

Cincinnati Bell's internet services generally do not have strict data caps, offering flexibility in usage. However, specific...
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Billing and Payments

What is Cincinnati Bell's equipment return policy?

Cincinnati Bell's equipment return policy details how customers should return leased devices like modems and routers. Returns...
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How do I set up automatic payments?

To set up automatic payments with Cincinnati Bell, customers should log into their online account, go to the payment section,...
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Equipment and Installation

What is the installation process for new services?

Cincinnati Bell's installation process for new services involves scheduling an appointment, where a technician assesses needs...
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What is the process for upgrading my equipment?

Upgrading equipment with Cincinnati Bell involves visiting their website for current options and promotions, reviewing...
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We look to the Cincinnati Bell issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Cincinnati Bell issues reported to GetHuman
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