Toll-free · Press 0 at each prompt, ignoring messages. · FCA Customer Care - Which of these can we help you with? You can say Roadside assistance, recall info, Uconnect or Bluetooth, motorcar vehicle protection, or it's for something else.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Chrysler Group phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Something Else." Next, say the make of your vehicle. Next, say "No."
Here is how our research team describes the way the Chrysler Group phone system greets you: Customer Assistance Center - Which of these can we help you with? You can say Roadside assistance, recall info, Uconnect or Bluetooth, motorcar vehicle protection, or it's for something else.
Below are some clips we've found from Chrysler Group's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling the Chrysler customer assistance center.
Which of these can we help you with? Say roadside assistance, recall information, Uconnect in Bluetooth.
Mopar vehicle protection, or say, it's for something else."
Excerpt from a call with Chrysler Group
Tuesday, March 12, 2024 2:08 PM
The first phone menu
"Thank you for calling the Chrysler customer assistance center.
Which of these can we help you with? Say roadside assistance, recall information, Uconnect in Bluetooth.
Mopar vehicle protection, or say, it's for something else.
You can say roadside assistance, recall information, uconnect in Bluetooth, Mopar vehicle protection, or say it's for something else.
Mopar vehicle protection, four.
For towing and roadside assistance, press one.
Recall information, press two."
Excerpt from a call with Chrysler Group
Tuesday, March 12, 2024 2:08 PM
After you press 5
"Okay. Something else.
In which brand of vehicle are you calling about? Chrysler, Jeep, Ram, Dodge, or Fiat?
You can say Chrysler, Jeep, Ram, Dodge, or Fiat.
If you're calling about a Chrysler brand vehicle, press one.
If it's a Jeep, press two."
Excerpt from a call with Chrysler Group
Tuesday, March 12, 2024 2:08 PM
What are the hours and when should I call?
Chrysler Group operates the call center for this 800-247-9753 phone number Mon-Fri 7am-11pm, Sat 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 249 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chrysler Group phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chrysler Group staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chrysler Group is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 249 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Chrysler Group is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Chrysler Group staffs the call center well on Tuesday.
Conclusion and closing notes
This is Chrysler Group's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chrysler Group agent. This phone number is Chrysler Group's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-9753 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Chrysler Group first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Chrysler Group has 2 phone numbers. It's not always clear what is the best way to talk to Chrysler Group representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chrysler Group. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chrysler Group. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.