Does Choice Privileges offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Choice Privileges below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Choice Privileges phone number to document the phone system.
Here is how our research team describes the way the Choice Privileges phone system greets you: Thanks for calling the Choice Privileges account service line where our business is you. Calls are recorded for quality purposes. Are you a choice Privileges member?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "Representative" until you are transferred.
Below are some clips we've found from Choice Privileges's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Choice Hotels, where our business is you.
Calls are recorded for quality purposes. Are you a Choice Privileges member?"
Excerpt from a call with Choice Privileges
Monday, January 1, 2024 3:11 PM
They may ask for information for security purposes
"Thanks for calling Choice Hotels.
Calls are recorded for quality purposes. For security purposes, please tell me the ZIP or postal code associated with your choice privileges account."
Excerpt from a call with Choice Privileges
Thursday, November 7, 2024 3:25 AM
They may ask your reason for calling (instead of a menu)
"No problem. I can still help you.
Are you interested in booking a new reservation?
In a few words, tell me what I can help you with today."
Excerpt from a call with Choice Privileges
Monday, January 1, 2024 3:24 PM
They may ask you to say or enter information
"Are you interested in booking a new reservation?
I'll need to ask a few simple questions before I transfer you to a specialist who will find the best possible rates.
First, please say or enter the number of rooms you'd like to reserve."
Excerpt from a call with Choice Privileges
Monday, February 26, 2024 5:15 PM
What are the hours and when should I call?
Choice Privileges operates the call center for this 877-424-6423 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 906 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Choice Privileges call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Choice Privileges phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Choice Privileges staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Choice Privileges is Sunday.The most busy day to call is Friday, which averages 62% more phone calls by comparison.Again, this is based on a sample of 906 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Choice Privileges is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Choice Privileges staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Choice Privileges
Below is a sample of recent calls to Choice Privileges, and their purpose. Are any of these similar to the reason you are trying to call?
Booking hotel with points: "I'm trying to book a hotel room with my points as I did do the two nights, get one free."
- From a call lasting 5m 33s , Nov 7, 2024 3:26 AM
Information about why customers call Choice Privileges is extracted from issues that customers have reported to GetHuman.
This is Choice Privileges's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Choice Privileges agent. This phone number is Choice Privileges's best phone number because 492 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-424-6423 include and other customer service issues. Rather than trying to call Choice Privileges first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Choice Privileges has 1 phone number. It's not always clear what is the best way to talk to Choice Privileges representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Choice Privileges. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Choice Privileges. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.