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Choice Privileges Customer FAQ

Top Answers & How-to Guides

What is Choice Privileges's Phone Number?

The question we are asked most often is about how to talk to Choice Privileges customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I check my Choice Privileges account balance?

To check a Choice Privileges balance, members can log into the website to view points and activity on the dashboard. The mobile...

Is there a mobile app for managing my Choice Privileges account?

Yes, there is a Choice Hotels app for managing your Choice Privileges account, allowing members to track points, redeem...
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Recent Choice Privileges Customer Questions

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Account Management

How do I check my Choice Privileges account balance?

To check a Choice Privileges balance, members can log into the website to view points and activity on the dashboard. The mobile...
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Is there a mobile app for managing my Choice Privileges account?

Yes, there is a Choice Hotels app for managing your Choice Privileges account, allowing members to track points, redeem...
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How do I report an issue related to my account?

To report an account issue with Choice Privileges, members should collect relevant details such as their account number and a...
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How can I transfer my points to another member?

Transferring Choice Privileges points to another member involves logging into your account, accessing the transfer section, and...
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Earning and Points

How can I earn points with Choice Hotels?

Members can earn points with Choice Privileges through hotel stays at participating properties, by taking advantage of...
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Are there partner stores where I can earn points?

Members of the Choice Privileges Program can earn points through various partner stores and services by shopping in areas such...
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How do I earn bonus points through promotions?

Members of the Choice Privileges Program can earn bonus points through various promotions, such as seasonal offers or...
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What should I do if my points do not appear after a stay?

If points are missing after a stay, members should first confirm that the stay meets eligibility criteria for points....
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Redeeming and Usage

Can I book hotel stays with my points online?

Yes, members can reserve hotel stays with points online through their Choice Privileges accounts on the official website. After...
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What happens to my points if I cancel a reservation?

When a member cancels a reservation, the points for that stay are usually returned if the cancellation policy is followed....
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Can I redeem my points for free nights?

Choice Privileges members can redeem points for free nights at participating hotels, with the points required varying by brand,...
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Policies and Benefits

What benefits do Choice Privileges members receive?

Members of Choice Privileges receive numerous benefits that enhance their travel experiences, such as earning points for stays...
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What is the expiration policy for Choice Privileges points?

Choice Privileges points generally do not expire as long as activity occurs within 18 months. If no earning or redeeming...
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Enrollment and Membership

Are there different tiers in Choice Privileges membership?

Choice Privileges has multiple membership tiers: Member, Gold, Platinum, and Diamond. Each tier offers escalating benefits,...
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How do I enroll in the Choice Privileges program?

To enroll in the Choice Privileges program, simply visit the Choice Hotels website, find the enrollment section, complete the...
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We look to the Choice Privileges issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Choice Privileges issues reported to GetHuman
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