China Eastern Airlines Customer Service

Phone Number & Contact Info

China Eastern Airlines's Best Phone Number

626-583-1500
Calls Customer Service·Most popular China Eastern Airlines number
Q:

How do I talk to a live human at China Eastern Airlines?

A:Press 0
Q:

Does China Eastern Airlines offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5:30pm PST. The least busy day is Tuesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

China Eastern Airlines Customer Phone Numbers

Corporate Offices

310-744-8999
Mon-Fri 9am-5:30pm PST · Press 2 and if it doesn't work press 1 even though the option is for the Chinese language ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this China Eastern Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

China Eastern Airlines operates the call center for this 626-583-1500 phone number Mon-Fri 9am-5:30pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 525 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this China Eastern Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like China Eastern Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call China Eastern Airlines is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 525 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call China Eastern Airlines

In summation, the best day to call China Eastern Airlines is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that China Eastern Airlines staffs the call center well on Tuesday.

Why Customers Call China Eastern Airlines

If you have time to do a bit of reading before you call China Eastern Airlines, we recommend you read over some of our problem-specific articles.

What is the baggage allowance for China Eastern Air?

The baggage allowance for China Eastern Air varies depending on the destination, fare type, and class of travel. For international flights, in general, Economy Class passengers are allowed one piece of checked baggage weighing up to 23kg, while Business Class passengers can check two pieces, each weighing up to 32kg. Carry-on baggage is limited to one piece weighing no more than 10kg for Economy Class, and two pieces weighing up to 10kg each for Business Class. However, it is essential to check the specific baggage allowance for your route and ticket type, as there might be variations and exceptions. It is recommended to visit the official China Eastern Air website or contact their customer service for accurate and up-to-date information regarding baggage allowances.

Are pets allowed on China Eastern Air flights?

Yes, pets are allowed on China Eastern Air flights. However, there are certain guidelines and restrictions that need to be followed. China Eastern Air allows small domesticated cats, dogs, and birds to travel in the cabin as carry-on items, subject to the availability of space. The combined weight of the pet and carrier should not exceed 5 kilograms (11 pounds). It is important to note that only a limited number of pets are allowed per flight, and prior approval and reservation must be obtained from the airline. Additionally, pets should be kept in appropriate carriers under the passenger's seat during the flight. For larger pets or those not meeting the requirements, China Eastern Air offers the option of transporting them as checked baggage or cargo.

Do I need a visa to transit through China with China Eastern Air?

Yes, a visa is required for transit through China with China Eastern Air. Passengers, regardless of nationality, need a valid visa for entry into China unless they qualify for the 24-hour visa-free transit, 72-hour visa-free transit, or 144-hour visa-free transit policies. These policies allow eligible passengers to transit through select Chinese cities without a visa, depending on their travel duration and route. It is important to check the specific requirements and restrictions for each transit policy, such as the purpose of visit, eligible cities, and necessary documentation. For passengers not qualifying for visa-free transit, they would need to obtain a Chinese visa before their journey with China Eastern Air.

Top China Eastern Airlines customer service problems

Click the link above to get answers to just about any China Eastern Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to China Eastern Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Flight change request: "My return flight has been canceled, and I need to have a new flight."
- From a call lasting 2m 33s , Mar 19, 2024 5:26 PM

More China Eastern Airlines Customer Service Contacts

There are of course other ways to contact China Eastern Airlines customer service besides the phone. Below we list the best ones, by medium.

China Eastern Airlines Customer Help Desk / Web Support

us.ceair.com - Customer Service
Online customer service support
As a last, sometimes only, resort- China Eastern Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is China Eastern Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a China Eastern Airlines agent. This phone number is China Eastern Airlines's best phone number because 3,150 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 626-583-1500 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call China Eastern Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, China Eastern Airlines has 2 phone numbers. It's not always clear what is the best way to talk to China Eastern Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for China Eastern Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like China Eastern Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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