China Eastern Airlines Customer Service Issues

Our United Airlines flight UA86 from Newark to Shanghai is significantly delayed, preventing us from reaching Shanghai with certainty. Unfortunately, this delay causes us to miss our connection to the Philippines through China Eastern, originally scheduled for 6:55 pm on June 29. There are five passengers: myself, Maria Liza Evangelista, Jasper Evangelista, Gaudencio Lamanilao Jr., Thelma Lamanilao, and Jasper Luiz Evangelista. Our ticket is a package deal involving China Eastern and United Airlines through CheapOAir. We kindly request assistance in rescheduling our flights for the following day. We would appreciate guidance on how to proceed with the rebooking process. Thank you for your prompt attention to this matter. Maria Liza L. Evangelista

Hello, I am traveling from SFO to DAC on 11/20. My air reservation code is PKNPQC. My flight goes to Kunming from SFO, then I have a connecting flight from Kunming to DAC with a 14-hour layover. I am traveling with my wife and 4 kids, all US passport holders. I have a few questions: 1) Do we need a China visa before flying to Kunming for our layover to get a hotel, or can we get an on-arrival visa? 2) Do we need to claim and recheck our luggage at Kunming for the DAC flight? 3) Do we need to change flights for our internal flight? I noticed online that flight MU768 goes to Qidang first, but my itinerary says SFO to Kunming. 4) Can we book our luggage all the way to DAC to avoid taking it out during the layover? Thank you for your assistance. Zabed A.

Hello, I have been attempting to contact staff at the China Eastern counter at Toronto Airport and the China Eastern baggage claim in Shanghai Pu Dong Airport with no success. My name is Diogenes Pouerie, and my baggage is currently at the baggage claim in Toronto. I am en route to Shanghai and require assistance in transferring my bag to Shanghai or preferably Hong Kong. I arrived on an Air Canada flight from Orlando with baggage ticket number AC719345. It is essential that my luggage accompanies me to Hong Kong promptly as I cannot be without clothing upon arrival. My flight from Toronto to Shanghai Pu Dong International Airport departs at 3:25 PM and lands at 7:20 PM on November 27th. Please ensure my bag is transferred accordingly. Kindly provide confirmation or contact my Executive Assistant, Olive, to confirm the resolution. Thank you.

Hello, I've been attempting to contact the China Eastern counter at Toronto Airport and the China Eastern baggage claim at Shanghai Pu Dong Airport, but only encounter voicemail or non-functional numbers. My name is Diogenes Pouerie, and my baggage is currently at the baggage claim in Toronto. I am en route to Shanghai and require assistance to have my bag transferred onto a flight to Shanghai or, preferably, Hong Kong. I arrived on an Air Canada flight from Orlando, labeled AC719345. The Air Canada flight number was #[redacted], landing at 9:44am on 11/26/18. Being without clothes in Hong Kong is not an option for me. Please ensure my luggage is sent promptly on a flight to Shanghai Pu Dong International Airport or, if possible, directly to Hong Kong, my final destination. My flight from Toronto with China Eastern Airlines is at 3:25PM, arriving at Shanghai Pu Dong Airport at 7:20pm on Nov. 27th. Please provide confirmation or contact my Executive Assistant, Olive, to inform her of the resolution. Thank you.

I was scheduled to fly from LAX to MLA on January 21, [redacted]. As a holder of a Philippine passport expiring in February 19, [redacted], I had a confirmed appointment for a passport renewal in the Philippines on January 28, [redacted]. However, upon check-in, the flight attendant denied me boarding, stating that I couldn't fly to the Philippines due to the imminent passport expiration. Being a Philippine passport holder, I was surprised by the refusal to let me return to my home country for renewal. After contacting other airlines and the aviation office, I was informed that renewing my Philippine passport before returning to the US would suffice for travel. Despite this, the airline representative I spoke to was unhelpful, leaving me confused about China Eastern's policy for outbound travel to the Philippines with a passport expiring within a month.

I recently traveled from Shanghai to Los Angeles on flight #MU583, where unfortunately my luggage containing a prohibited item with a battery inside was held back in Shanghai. I promptly completed and sent a power of attorney form via email to China Eastern Airlines to have the item removed and my bag sent to me. The baggage tag number is FM865216. I was informed that my luggage could be sent to Los Angeles International Airport (LAX) for me to retrieve, but I have been unable to reach China Eastern Airlines or LAX via email or phone for an update on the status of my bag. I urgently need assistance in locating my baggage. Thank you.

Confirmation # Q0CHRQ I need assistance with rescheduling the outbound trip for my nieces (ages 21 and 17) who were denied check-in and boarding due to not having the DSWD paper required by Philippine Immigration. We were informed by the US Immigration border that a notarized letter from parents would suffice, but that was not the case. I understand that President Duterte has imposed strict regulations. My sister will obtain the DSWD paper today, 5/26/19, in the Philippines. As the return trip on 5/27/19 is still valid, I kindly ask for help in adjusting the outbound trip while keeping the return trip unchanged. For any assistance, please reach me on my cellphone at [redacted]. Thank you for your understanding and support.

We flew from Lanzhou to Guangzhou on China Eastern Flight MU2305 today. Our seat numbers were 55 ABC at the back of the airplane. Unfortunately, my father lost his phone on the flight, and we only realized it five minutes after leaving the plane. We reported it to Baiyun International Baggage Inquiries immediately, but they said the phone was not found by the staff on the airplane. We suspect it might have been placed on the back of the airplane chair. Despite our attempts to resolve the issue over the phone, we haven't received a satisfactory response. If anyone can assist in locating the phone, it would be greatly appreciated as it holds significant importance to us. Thank you for your help.

Dear Customer Service Team, I am writing to request changing my flight from MU759 to MU249 on September 20, [redacted], due to an urgent matter. Here is a summary of the change: Current Flight Details: - Flight Number: MU275 - Departure Time: 19:45 - 23:15 - Flight Date: September 20, [redacted] - Route: Shanghai Pu Dong to Phnom Penh International Airport Requested New Flight Details: - Flight Number: MU249 - Departure Time: 14:50 - 18:25 - Keep the same flight date and route Please refer to the attached E-Receipt, Itinerary, and the new flight schedule for further details. Thank you for your understanding. I am eagerly awaiting your response. Best Regards, Peng Bunheang

Hello, I have been attempting to contact China Eastern Airlines all day without success. I have not received any response from the central London or London Heathrow Airport offices. I have a return flight from London to Auckland next week and plan to bring a bicycle with me. I need to confirm whether the bike can be considered one of my two baggage pieces without incurring any additional fees. The bike weighs under 23kg, probably around 18-20kg. Thank you for your assistance. Best regards, Matt

Hello, I've attempted multiple times to reach you via phone and email. I have filed complaints with both the Shanghai airport station manager's office and MU's head office. I have been trying to reserve seats for our return flights and pre-order our meals without success. Upon my arrival in Bangkok on December 5th, I visited the lost and found office concerning my damaged bags from Shanghai to no avail. Despite numerous attempts to contact the call center for assistance, I have received no response. This level of service is extremely disappointing, especially since this is our first time flying with your airline. I kindly request an upgrade to business class for our return flights or at least from Shanghai onwards. My girlfriend requires a vegetarian meal, which was not provided, and I have received no help regarding my damaged bag. As a member of Aeroflot, I will also be reaching out to IATA regarding this unsatisfactory customer service experience. I have been given the contact information for the Station Manager in Shanghai and will be addressing my concerns with them as well. Looking forward to hearing back from you. Return flight: December 17th from BKK PNR: HWSGKY R. Alessandra S. Moldovan A. Engelbert

Hello! I am planning to fly from Stockholm to Shanghai during China Easter. I hold Ukrainian citizenship and intend to utilize the [redacted]-hour visa-free transit in China. I will initiate this visa-free transit upon reaching Shanghai, so I won't possess a Chinese visa in my passport when I depart from Stockholm. Could you advise me on ensuring that the airline staff are informed about my visa-free transit status? I want to avoid any issues during boarding. Best regards, Mariana

Hello, I am aware that you have canceled flights that I had booked for 2 seats on the following dates: Sunday, 22 Feb. on MU [redacted], Monday, 23 Feb. on MU [redacted], Sunday, 8 April on MU [redacted], and Monday, 9 April on MU [redacted]. Could you please rearrange flights for us between London and New Zealand on these dates? We have connecting flights within the UK and New Zealand with other airlines. Thank you, Mary and Jim M. P.S. The phone numbers provided for the UK do not seem to work.

As a result of the situation in China, we needed to change our return flight to NY with China Eastern Airlines. Unfortunately, we have been struggling to reach them to reschedule or cancel our original booking. Every phone number we tried has been busy. I did email the NY office, and they suggested contacting the China office where we initially booked. Can anyone provide a reliable email address in China for us to communicate about this matter since we are unable to get through via phone?

Good afternoon, I am writing regarding my issues with checking my booking number. When using the self-service on chair.com, it states "passenger name not verified" despite entering it in the format of Nando/Jacquelin. Additionally, when attempting to retrieve my booking for ticket validation, it indicates that the ticket number does not exist. I have tried contacting customer service, but it seems to only communicate in Chinese, which hinders my ability to get the necessary assistance. I believe it may be beneficial to have someone from your office assist me. Would it be possible to confirm the booking from Bangkok to Guangzhou on June 29th under Jacquelin Taida Nando with reference number [redacted][redacted] and booking reference PE34MQ, as provided by mytrip? I have also encountered difficulties with Travel Sky, as it claims my phone number is incorrect even though it is in the correct format of [redacted]0. I am unsure if this requires a Chinese phone number for verification. Any support you can provide would be greatly appreciated. Thank you, Jacquelin N.

I need assistance with my recent experience with China Eastern Airlines regarding my booking EUQLJH. My daughter (12 years old with a New Zealand passport) was denied check-in yesterday in Rome for our flight to Brisbane due to a passenger information discrepancy. This has left us stranded in Rome. I am seeking to cancel our booking. The airline rejected her for the flight as the passenger information did not match. The booking consists of 6 flights: 1. Rome to Shanghai (MU788) for both my daughter and me 2. Shanghai to Sydney (MU735) for both my daughter and me 3. Sydney to Brisbane (MU4295) for both my daughter and me. I have been unable to cancel the E-tickets online as suggested by the airline's policy. Phone attempts to reach the European and Shanghai Customer offices have been unsuccessful, with calls not going through. The European office did not answer as it was a Sunday. I am frustrated by this situation and am also seeking a refund for the airport taxes on the 6 tickets. Thank you.

Hello! I booked my flight through Opodo with China Eastern Airlines, but my booking was cancelled. The reference number is [redacted]6. Opodo has not provided me with alternative flights of my choice because they mentioned that the airline has not responded to their emails. I have been waiting since the 2nd of November, and now it's the 9th of November. I tried to choose a new flight for the 11th of November from Gatwick, but it has not been accepted yet. Opodo emailed me last night, instructing me to contact the airline myself to make changes. Can anyone assist me with this situation? Thank you. Best regards, Laila C.

Hello, I would like to share my experience regarding a recent flight issue. Everything was smooth on my flights to and from Norway to Cebu, but upon returning home, a problem arose with our luggage in Cebu. Due to the tight connection time in London and long queues at passport control, we missed our connecting flight. We had to purchase new tickets as a result. I am seeking a certification for my travel insurance claim. My name is Thelma Paquibot, I was on flight MU551 on November 8, [redacted], from Shanghai to London, which was delayed by 40 minutes contributing to our missed connection. I appreciate your prompt response. Thank you.