Chili's Customer Service

Phone Number & Contact Info

Chili's's Best Phone Number

Toll-free·Calls Customer Service·Most popular Chili's number

How do I talk to a live human at Chili's?

A:Press 1, then 2

Does Chili's offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm CST. The least busy day is Thursday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Chili's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 2
Below are some clips we've found from Chili's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Chili's gift card support. To further process your call, have your gift card number ready and enter the three digit code you will hear next."
Excerpt from a call with Chili's
Wednesday, May 15, 2024 4:16 PM

What are the hours and when should I call?

Chili's operates the call center for this 888-354-5764 phone number Mon-Fri 9am-5pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 287 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chili's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chili's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Chili's is Thursday. The most busy day to call is Monday, which averages 63% more phone calls by comparison. Again, this is based on a sample of 287 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Chili's

In summation, the best day to call Chili's is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Chili's staffs the call center well on Thursday.

Why Customers Call Chili's

If you have time to do a bit of reading before you call Chili's, we recommend you read over some of our problem-specific articles.

What are the hours of operation for Chili's?

Chili's operates during various hours depending on the specific location. However, most Chili's restaurants are open from 11:00 AM to 10:00 PM Sunday through Thursday, and 11:00 AM to 11:00 PM on Fridays and Saturdays. These hours may differ during holidays and special events, so it is always recommended to check the individual restaurant's website or call ahead for accurate operating hours. From enjoying a hearty lunch or a late-night dinner, Chili's strives to accommodate customers during convenient hours throughout the week, providing a satisfying dining experience for all.

Where is the nearest Chili's location?

Chili's is a popular chain restaurant with multiple locations across the country, making it easy to find one near you. To locate the nearest Chili's, simply visit our website and click on the "Locations" tab. This will direct you to a search bar where you can input your current address or zip code. Within seconds, a list of nearby Chili's restaurants with addresses, phone numbers, and dining hours will be displayed. Additionally, you can use popular online maps or GPS navigation apps on your smartphone to get turn-by-turn directions to the closest Chili's location. With our widespread presence, satisfying your cravings for Chili's delicious food and friendly atmosphere is always within reach.

Is there a kids menu available at Chili's?

Yes, Chili's offers a dedicated kids menu. We understand that young guests have specific tastes and preferences, which is why we have created a menu specifically tailored to cater to their needs. Our kids menu features a variety of delicious and kid-friendly options, including hamburgers, chicken tenders, mac and cheese, and more. Each nutritious and flavorful meal comes with a side and a drink of choice. At Chili's, we believe that dining out should be a fun and enjoyable experience for the whole family, which is why we strive to provide a wide range of options to suit every palate.

Top Chili's customer service problems

Click the link above to get answers to just about any Chili's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chili's, and their purpose. Are any of these similar to the reason you are trying to call?
Gift card balance inquiry: "I have a gift card with numbers on top that have rubbed off, can you help me find out the balance using the numbers underneath?"
- From a call lasting 2m 18s , Jun 10, 2024 4:20 PM
Complaint about restaurant service: "The waiter blatantly said she wasn't taking us in front of customers, which was unacceptable."
- From a call lasting 9m 55s , Mar 18, 2024 9:29 PM
Complaint about rude staff: "That's unacceptable. That's not customer service."
- From a call lasting 6m 1s , Mar 18, 2024 9:19 PM
Inquiring about rewards program: "I had a question on the rewards program."
- From a call lasting 3m , Feb 16, 2024 10:20 PM
Gift card usage inquiry: "I am having trouble with using my gift card that I received back in October."
- From a call lasting 2m 45s , Jan 27, 2024 5:04 PM
Issue with eCard purchase: "I bought a card online but it's for the wrong month, can you find it for me?"
- From a call lasting 8m 33s , Jan 17, 2024 5:51 PM
Filing complaint about gift card: "I really don't need help with the gift card, but this was the first number I found."
- From a call lasting 1m 53s , Jan 9, 2024 3:52 AM
Issue with eBonus rewards: "I purchased gift cards with eBonus rewards, but they disappeared from my account after a visit to the restaurant."
- From a call lasting 3m 29s , Jan 5, 2024 4:27 AM
Issue with bonus cards: "I purchased gift cards at the store, supposed to have bonus cards but they're missing."
- From a call lasting 4m 57s , Jan 5, 2024 3:51 AM

Conclusion and closing notes

This is Chili's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chili's agent. This phone number is Chili's's best phone number because 666 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-354-5764 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Chili's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Chili's has 1 phone number. It's not always clear what is the best way to talk to Chili's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Chili's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chili's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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