Charles & Colvard, Ltd. Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Charles & Colvard, Ltd.?
Q:
Does Charles & Colvard, Ltd. offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Charles & Colvard, Ltd. below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Charles & Colvard, Ltd. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Charles & Colvard, Ltd. number should go right to a real human being
In fact, much of this information on this page is superfluous because this Charles & Colvard, Ltd. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Charles & Colvard, Ltd. operates the call center for this 800-210-4367 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 10 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Charles & Colvard, Ltd. call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Charles & Colvard, Ltd. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Charles & Colvard, Ltd. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Charles & Colvard, Ltd. is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 10 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.
The best time to call Charles & Colvard, Ltd.
In summation, the best day to call Charles & Colvard, Ltd. is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Charles & Colvard, Ltd. number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Charles & Colvard, Ltd.
If you have time to do a bit of reading before you call Charles & Colvard, Ltd., we recommend you read over some of our problem-specific articles.
What is Charles & Colvard, Ltd. known for?
Charles & Colvard, Ltd. is renowned for being a leading global supplier of lab-created moissanite gemstones. As the original manufacturer and provider of moissanite gemstones, the company has gained widespread recognition for its innovation and excellence in producing these beautiful gems. Charles & Colvard's moissanite offers unparalleled brilliance, fire, and durability, comparable to, if not surpassing, traditional gemstones. Known for its eco-friendly and ethically sourced production process, the company promotes responsible practices, ensuring sustainable gemstone creation. With a commitment to exceptional quality and craftsmanship, Charles & Colvard, Ltd. has established itself as the go-to destination for those seeking affordable luxury in the form of ethically created, stunning moissanite gemstones.
Does Charles & Colvard, Ltd. offer a warranty?
Yes, Charles & Colvard, Ltd. offers a warranty for their products. We take pride in the quality and craftsmanship of our jewelry, and we stand behind it with a Limited Lifetime Warranty. This warranty ensures that our products are free from defects in material and workmanship. If you experience any issues with your Charles & Colvard creation, we will repair or replace it at no additional cost to you. Our warranty covers the structural integrity of the jewelry, including gemstone settings and precious metal components. However, it does not cover damage resulting from normal wear and tear, accidental damage, or resizing by a third party. For more details on our warranty policy, please refer to our Terms and Conditions section.
Does Charles & Colvard, Ltd. offer financing options?
Yes, Charles & Colvard, Ltd. offers financing options for their customers. They understand that purchasing fine jewelry can be a significant investment, and they aim to provide flexible payment options. By partnering with leading financing providers, they offer a range of financing plans to suit various budgets and needs. Customers can apply for financing directly through the Charles & Colvard website during the checkout process. The application process is quick and easy, allowing customers to receive a decision promptly. With their financing options, Charles & Colvard, Ltd. strives to make their high-quality moissanite jewelry accessible to a broader range of customers.
Top Charles & Colvard, Ltd. customer service problems
Click the link above to get answers to just about any Charles & Colvard, Ltd. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Charles & Colvard, Ltd.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Charles & Colvard, Ltd. agent. This phone number is Charles & Colvard, Ltd.'s best phone number because 60 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-210-4367 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Charles & Colvard, Ltd. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Charles & Colvard, Ltd. has 1 phone number. It's not always clear what is the best way to talk to Charles & Colvard, Ltd. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Charles & Colvard, Ltd.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Charles & Colvard, Ltd.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.