How Do I Recover a Hacked Charles Schwab Account?

You've taken all the necessary steps to protect your online accounts. You've set up two-factor authorization, strong passwords and strong security questions, but your Charles Schwab account was hacked anyway. What do you do next? How do you recover a hacked Charles Schwab account? You can learn more about account security and recovery by contacting customer support here, and below are steps for removing your hacked account.

How to Recover Your Charles Schwab Account

There are two ways to recover your hacked account. You can reset your password using the form online on the Charles Schwab website, or you can call customer support here for assistance. It is important you alert the company immediately so your account can be secured.

Recovering Account Online

Recovering your account online can be accomplished by completing the steps outlined below. Once you've reset your account, you can enhance the security features already in use, and add features that you may not have enabled before.

1. Open the Charles Schwab website in your browser.
2. On the menu bar at the top, click "Need help logging in."
3. Fill in the form that opens on the screen with the following information:
   • Date of birth of the account holder,
   • Last four digits of the social security number of the person who owns the account,
   • Zip code on file with Charles Schwab,
   • Phone number attached to the account.
   • Also select if you wish to receive a verification token via text, email or automated call.
4. Click "Continue."
5. Follow the on-screen prompts to complete the recovery process.

Resetting Your Password

Sometimes it is possible to recover your hacked account by resetting your password. To do a password reset, follow these steps:

1. Open the login password reset page from the Charles Schwab website.
2. Enter your login ID and email address.
3. Click "Submit."
4. Check your inbox for a password reset email, and click the link in the email.
5. Enter your new password. Enter it again to confirm.

After You've Recovered Your Account

Once you've recovered your account, you want to make sure it stays secure, and that other accounts have not been compromised. Change the passwords on your email address attached to your Charles Schwab account, and change the login password to your bank account online access. Other tips to keeping your account secure include:

1. Alert Charles Schwab right away that your account was compromised.
2. Set up two-factor verification if you have not already done so.
3. Make sure your passwords are not easy to guess, and include special characters, number, and a mix of upper-case and lower-case letters.
4. Don't click on any emails that seem suspicious or that you were not expecting from Charles Schwab.
5. Make sure the devices you use are up-to-date.

A hacked account can be stressful, but you can take steps to recover your account and prevent further loss. For more information or assistance, contact Charles Schwab customer support here.