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Charles & Colvard, Ltd. Customer FAQ

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What is Charles & Colvard, Ltd.'s Phone Number?

The question we are asked most often is about how to talk to Charles & Colvard, Ltd. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Charles & Colvard, Ltd. Customer Questions

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Ring Size and Customization

How can I determine my ring size?

To find your ring size, visit a jeweler for precise measurement, or measure using string or paper wrapped around your finger....
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Can I customize my Moissanite jewelry?

Customers have the option to personalize their Moissanite jewelry through Charles & Colvard, Ltd. This includes choices...
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Moissanite Comparison and Features

What is the difference between Moissanite and diamonds?

Moissanite and diamonds differ in their composition, appearance, and properties. Moissanite, a silicon carbide crystal, is more...
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Is Moissanite a sustainable gemstone?

Moissanite is viewed as a sustainable gemstone due to its lab-created nature, which avoids the environmental damage associated...
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What are the care instructions for Moissanite jewelry?

Caring for Moissanite jewelry involves simple steps, including regular cleaning with mild soap and water to maintain its shine....
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Warranties and Authenticity

Does Charles & Colvard, Ltd. offer a warranty?

Charles & Colvard, Ltd. provides a warranty that typically covers defects in materials and workmanship during normal use,...
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Do you provide certificates of authenticity for your Moissanite products?

Charles & Colvard issues authenticity certificates for Moissanite products, detailing important information such as cut,...
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Returns and Exchanges

What is your return policy?

Charles & Colvard, Ltd. allows returns of unworn and undamaged items within a specific timeframe, requiring original packaging....
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Can I return or exchange my Moissanite jewelry?

Charles & Colvard, Ltd. allows returns or exchanges of Moissanite jewelry within thirty days, provided items are in original...
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Shipping and Payments

Does Charles & Colvard, Ltd. offer financing options?

Charles & Colvard, Ltd. provides financing options through third-party services, allowing customers to pay in installments....
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Do you ship internationally?

Charles & Colvard, Ltd. does provide international shipping to various countries, but eligibility may differ. For details about...
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What payment methods do you accept?

Charles & Colvard, Ltd. accepts major credit cards and digital wallets for convenience. They may also offer financing through...
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What is the shipping policy for Charles & Colvard, Ltd.?

Charles & Colvard, Ltd. provides a detailed shipping policy with standard and expedited options for U.S. orders, taking three...
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