What is your return policy?

Our return policy at Charles & Colvard, Ltd. is designed to ensure complete customer satisfaction. We offer a 30-day return period from the date of purchase for all products. If you are not fully satisfied with your purchase, you may return it for a refund or exchange. To initiate a return, simply contact our customer service team, who will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number. Please note that all returned items must be in their original condition and packaging, with all accompanying documents. We strive to process returns in a timely manner, with refunds typically issued within 7-10 business days. Rest assured, we believe in providing an exceptional buying experience and stand behind the quality of our products.