A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Cellular One below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Cellular One phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0#, 0# then wait
Below are some clips we've found from Cellular One's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Call may be monitored or recorded for quality assurance.
Thank you for calling Cellular One. We are celebrating our thirtieth anniversary in business as your local and nationwide carrier with winter Wednesday.
Customers who use top texter data each week are automatically entered to win one hundred dollar gift cards and new smartphones on Wednesdays throughout twenty twenty four.
Follow our official channels on Facebook, Instagram, and TikTok to keep up with what we're giving away this week and who our weekly winners are.
Celebrate thirty years with us on winter Wednesday only with cellular one.
Customer care is open Mountain Standard Time, Monday through Friday from six AM to six PM, and Saturdays and holidays from eight AM to five PM.
Please choose from the following options. To make a payment or apply funds your naked mobile, free for life, freedom, or flex phone, please press one.
For all other inquiries, technical support, Air Max, or to report a lost or stolen handset, please press two."
Excerpt from a call with Cellular One
Monday, March 25, 2024 9:43 PM
After you press 2
"You have reached the account services center.
Press one for inquiries about your service or any changes you wish to make.
Press two for technical support for your device."
Excerpt from a call with Cellular One
Thursday, February 22, 2024 1:14 PM
What are the hours and when should I call?
Cellular One operates the call center for this 800-730-2351 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Cellular One call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cellular One phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cellular One staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cellular One is Sunday.The most busy day to call is Thursday, which averages 460% more phone calls by comparison.Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
Cellular One offers extensive coverage across the United States, ensuring reliable connectivity for its customers. With a vast network of cell towers, Cellular One provides coverage in both urban and rural areas, facilitating seamless communication even in remote locations. It leverages advanced technology and partnerships with other carriers to deliver reliable voice and data services. Whether you are traveling cross-country or residing in a metropolitan area, Cellular One strives to provide consistent coverage and minimize dropped calls or interrupted data sessions. Their commitment to expanding and enhancing their network ensures that customers can stay connected anytime, anywhere. With Cellular One, you can access the coverage you need to communicate efficiently and enjoy a superior mobile experience.
At Cellular One, we strive to make payment convenient and accessible for our valued customers. We support various payment methods to cater to individual preferences. Currently, the accepted payment methods include credit and debit cards (Visa, Mastercard, American Express), bank transfers, online payment platforms such as PayPal, and personal checks. Our secure online payment portal ensures peace of mind when making transactions from the comfort of your own home. For those who prefer in-person payment, we also accept cash at our retail stores or authorized payment centers. Flexibility and ease are our priorities, ensuring that you have multiple options to conveniently settle your Cellular One bills.
Yes, Cellular One offers international roaming services. As a customer, you can stay connected even when traveling abroad. Our international roaming services allow you to use your cellular device to make calls, send messages, and access data in over 200 countries and territories around the world. With seamless connectivity, you can stay in touch with your loved ones or access important information while traveling internationally. To ensure a hassle-free experience, we recommend checking our website or contacting customer service to verify if your destination is covered and to learn about applicable charges. Stay connected wherever you go with Cellular One's reliable international roaming services.
Click the link above to get answers to just about any Cellular One customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Cellular One, and their purpose. Are any of these similar to the reason you are trying to call?
Making payment for granddaughter: "I'd like to make a payment for my granddaughter Abriana Medina, it's for Lucy Singer at PO Box in Arizona."
- From a call lasting 10m 33s , Jun 13, 2024 7:00 PM
Seeking assistance with account: "I'm trying to find you didn't got in trouble now."
- From a call lasting 3m 16s , Feb 26, 2024 5:11 PM
Providing contact information: "Area code four two three two two seven four six four o."
- From a call lasting 2m 40s , Feb 22, 2024 1:14 PM
More Cellular One Customer Service Contacts
There are of course other ways to contact Cellular One customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Cellular One customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cellular One's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cellular One agent. This phone number is Cellular One's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-730-2351 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Cellular One first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Cellular One has 1 phone number. It's not always clear what is the best way to talk to Cellular One representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cellular One. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cellular One. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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