Carter's, Inc. Customer Service

Phone Number & Contact Info

Carter's, Inc.'s Best Phone Number

888-782-9548
Toll-free·Calls Customer Service·Most popular Carter's, Inc. number
Q:

How do I talk to a live human at Carter's, Inc.?

A:Calling this Carter's, Inc. number should go right to a real human being
Q:

Does Carter's, Inc. offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-4:30pm CST. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Carter's, Inc. Customer Phone Numbers

Order Assistance

877-333-0117
Toll-free · Mon-Fri 8am-4:30pm CST · Calling this Carter's, Inc. number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Carter's, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Carter's, Inc. number should go right to a real human being
Below are some clips we've found from Carter's, Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Carter's OshKosh Bagesh and Skip Hop Consumer Affairs. Corporate customer service for all Carter's customers. To ensure high quality service, your call may be monitored or recorded. Would you be willing to take a quick two question survey after your call to rate your experience today? Press one now. What would you like to do today? Get assistance with an existing order, press one. Place a new order, press if you know your order number, press one to check the status now. Or stay on the line to speak with an agent. Thank you for contacting Carter's and OshKosh Begash."
Excerpt from a call with Carter's, Inc.
Thursday, April 4, 2024 9:10 PM
In fact, much of this information on this page is superfluous because this Carter's, Inc. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Carter's, Inc. operates the call center for this 888-782-9548 phone number Mon-Fri 8am-4:30pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Carter's, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Carter's, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Carter's, Inc. is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Carter's, Inc.

In summation, the best day to call Carter's, Inc. is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Carter's, Inc. number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Carter's, Inc.

If you have time to do a bit of reading before you call Carter's, Inc., we recommend you read over some of our problem-specific articles.

What is Carter's, Inc.'s return policy?

Carter's, Inc. has a customer-friendly and convenient return policy. We strive for 100% customer satisfaction. If you are not completely happy with your purchase, you may return the items within 90 days of the original purchase date. To be eligible for a refund, the merchandise must be unworn, unwashed, in its original condition, and with all tags attached. Returns can be made through any Carter's, Inc. store or by mail. If you choose to return by mail, a return shipping fee will be deducted from your refund. We also offer the option to exchange the items in-store or online. Please note that any personalized or final sale items cannot be returned. For further details or assistance, please refer to our return policy page or contact our customer support team.

What is Carter's, Inc.'s privacy policy?

Carter's, Inc. values your privacy and is committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data. When you provide us with personal details, such as your name, email address, or payment information, we assure you that it will be used solely for processing your orders, improving our services, and personalizing your shopping experience. We may also send you promotional content or updates, which you can opt-out of at any time. Rest assured that we do not sell or share your information with third parties for their marketing purposes. We employ advanced security measures to protect your data and maintain confidentiality. By using our website or providing information to us, you consent to the terms of our privacy policy. For more details, please refer to our complete privacy policy available on our website.

What is Carter's, Inc.'s size chart?

Carter's, Inc.'s size chart provides a comprehensive guide to help you find the perfect fit for your child. Our size chart is designed to ensure accuracy and consistency across all our clothing items. It includes detailed measurements for different age groups, ranging from newborns to toddlers and young children. You can view the size chart on our website or visit any of our stores for a physical copy. Our size chart covers various categories, including tops, bottoms, dresses, and sleepwear. Each category provides specific measurements for height, weight, chest, waist, and hip, enabling you to make an informed decision while shopping for your little one. Please refer to our size chart to ensure a comfortable and stylish fit for your child's clothing needs.

Top Carter's, Inc. customer service problems

Click the link above to get answers to just about any Carter's, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Carter's, Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Language preference: "On which language can you speak?"
- From a call lasting 2m 34s , Jun 5, 2024 5:52 PM
Checking account balance: "I checked my balance for my account."
- From a call lasting 1m 38s , Apr 4, 2024 9:10 PM

More Carter's, Inc. Customer Service Contacts

There are of course other ways to contact Carter's, Inc. customer service besides the phone. Below we list the best ones, by medium.

Carter's, Inc. Customer Email Addresses

contactus@carters.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Carter's, Inc. will reply our your email.

Carter's, Inc. Customer Help Desk / Web Support

carters.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Carter's, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Carter's, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carter's, Inc. agent. This phone number is Carter's, Inc.'s best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-782-9548 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Carter's, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Carter's, Inc. has 2 phone numbers. It's not always clear what is the best way to talk to Carter's, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Carter's, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Carter's, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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