Carter's, Inc. Customer Service

Ways to contact Carter's, Inc. and solve common issues

Use Carter's, Inc.'s Phone Number

Carter's, Inc.'s customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Carter's, Inc.

Contacting Carter's, Inc. customer support

Below you can compare and contrast the 4 ways to contact Carter's, Inc. by looking at which ones are the fastest and which ones other customers recommend the most for solving Carter's, Inc. customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Carter's, Inc. across the following channels: Phone, Email, Web.

Phone number / contactWaitVotes
Customer Service
2 mins7
Order Assistance
35 mins81
Customer Service
< 38 hrs6
Online Help at
Customer Service
< 2 hrs28

Carter's, Inc.: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Carter's, Inc..
How long does it take for Carter's, Inc. to process a return?
Carter's, Inc. strives to process returns as quickly as possible to ensure customer satisfaction. On average, the return processing time takes around 5-7 business days. However, please keep in mind that this timeframe may vary depending on the volume of returns received and the specific circumstances of each return. To expedite the return process, we recommend ensuring that all required information and documentation are included with your return. Our dedicated team will carefully inspect all returned items to ensure they meet our return criteria. Once the return is processed, the refund will be issued using the original payment method. We appreciate your patience and understanding as we work diligently to provide an efficient and hassle-free return experience.
Can I exchange a product at a Carter's, Inc. store?
Yes, customers can exchange a product at any Carter's, Inc. store. When making an exchange, customers are required to provide a valid proof of purchase, such as a receipt, within 90 days of the original purchase. The product being exchanged must be in its original condition, with all tags and packaging intact. If the desired item is of a higher value, customers will need to pay the difference in price. However, if the product to be exchanged is of a lower value, customers will not receive any monetary refund. Exchanges can only be made for products within the same brand and can be done at any Carter's, Inc. store location, subject to availability.
What payment methods are accepted by Carter's, Inc.?
Carter's, Inc. accepts multiple payment methods to facilitate a seamless shopping experience. We offer the convenience of accepting major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments through PayPal, which enables secure and instant transactions for online purchases. With these widely accepted payment options, customers can choose the method that suits them best, ensuring a hassle-free checkout process. Please note that we do not accept payment by check or cash, and customers may be required to provide verifiable identification along with their chosen payment method for security purposes. At Carter's, Inc., we prioritize customer satisfaction and strive to provide flexible payment options to enhance your shopping experience.
What is Carter's, Inc.'s return policy?
Carter's, Inc. has a customer-friendly and convenient return policy. We strive for 100% customer satisfaction. If you are not completely happy with your purchase, you may return the items within 90 days of the original purchase date. To be eligible for a refund, the merchandise must be unworn, unwashed, in its original condition, and with all tags attached. Returns can be made through any Carter's, Inc. store or by mail. If you choose to return by mail, a return shipping fee will be deducted from your refund. We also offer the option to exchange the items in-store or online. Please note that any personalized or final sale items cannot be returned. For further details or assistance, please refer to our return policy page or contact our customer support team.
There's more!
Click below to show 6 more questions, answers, and complete guides to common Carter's, Inc. customer support problem.

Does GetHuman work with Carter's, Inc.?

GetHuman does not work with Carter's, Inc.'s customer support operations, directly or in any other way. GetHuman has no partnership or relation to Carter's, Inc. at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Carter's, Inc.'s own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Carter's, Inc. at a Glance

Carter's, Inc. has no chat option
Carter's, Inc. has 1 customer email
Carter's, Inc. has 1 help forum
Carter's, Inc. has no twitter handle
Carter's, Inc. has no facebook page
Contact information overview

Answered on this page:

Do I need an account to make a purchase on Carter's, Inc. website?
Does Carter's, Inc. offer gift wrapping services?
What is Carter's, Inc.'s privacy policy?
What is Carter's, Inc.'s size chart?
Does Carter's, Inc. offer international shipping?
Solutions to common issues

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