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Carter's, Inc. Customer FAQ

Top Answers & How-to Guides

What is Carter's, Inc.'s Phone Number?

The question we are asked most often is about how to talk to Carter's, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What payment methods are accepted by Carter's, Inc.?

Carter's, Inc. accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and...

Do I need an account to make a purchase on Carter's, Inc. website?

An account is not necessary to shop on Carter's website as customers can purchase as guests. However, having an account offers...
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Order Issues

What Do I Do If I Received a Damaged Product from Carter's, Inc.?

This article discusses the Carters.com return policy and how to effectuate a return on a damaged product. The article discussed...
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How Do I Track My Order from Carter's, Inc.?

This article discusses the necessary steps to track an online order from Carters.com. Two options are mentioned: tracking an...
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How Do I Track My Package from Carter's, Inc.?

Tracking your shipments ordered from online retailers is always a great idea to avoid theft. To track your package online you...
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Returns and Exchanges

What is Carter's, Inc.'s return policy?

Carter's, Inc. provides a return policy allowing returns within ninety days of purchase, as long as items are unused and have...
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How long does it take for Carter's, Inc. to process a return?

Carter's, Inc. usually takes around seven to ten business days to process returns after receiving the item. Refund timing may...
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Can I exchange a product at a Carter's, Inc. store?

Carter's, Inc. allows product exchanges in-store for both online and in-person purchases, provided you bring the original...
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Can I return an online purchase to a Carter's, Inc. store?

Customers can indeed return online purchases at a Carter's store, which is convenient for those who prefer in-person returns....
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Payments and Accounts

What payment methods are accepted by Carter's, Inc.?

Carter's, Inc. accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and...
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Do I need an account to make a purchase on Carter's, Inc. website?

An account is not necessary to shop on Carter's website as customers can purchase as guests. However, having an account offers...
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Shipping and Privacy

Does Carter's, Inc. offer international shipping?

Carter's, Inc. does not generally provide direct international shipping through its online store, focusing mainly on the U.S....
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What is Carter's, Inc.'s privacy policy?

Carter's, Inc. has a thorough privacy policy focused on protecting customer information. It details the collection, use, and...
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What is Carter's, Inc.'s size chart?

Carter's, Inc. offers a detailed size chart aiding parents in selecting appropriate clothing sizes for their children based on...
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Does Carter's, Inc. offer gift wrapping services?

Carter's, Inc. generally does not provide gift wrapping services during online or in-store purchases. Shoppers can choose...
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We look to the Carter's, Inc. issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Carter's, Inc. issues reported to GetHuman
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