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How long does it take for Carter's, Inc. to process a return?
Carter's, Inc. strives to process returns as quickly as possible to ensure customer satisfaction. On average, the return processing time takes around 5-7 business days. However, please keep in mind that this timeframe may vary depending on the volume of returns received and the specific circumstances of each return. To expedite the return process, we recommend ensuring that all required information and documentation are included with your return. Our dedicated team will carefully inspect all returned items to ensure they meet our return criteria. Once the return is processed, the refund will be issued using the original payment method. We appreciate your patience and understanding as we work diligently to provide an efficient and hassle-free return experience.
Can I exchange a product at a Carter's, Inc. store?
Yes, customers can exchange a product at any Carter's, Inc. store. When making an exchange, customers are required to provide a valid proof of purchase, such as a receipt, within 90 days of the original purchase. The product being exchanged must be in its original condition, with all tags and packaging intact. If the desired item is of a higher value, customers will need to pay the difference in price. However, if the product to be exchanged is of a lower value, customers will not receive any monetary refund. Exchanges can only be made for products within the same brand and can be done at any Carter's, Inc. store location, subject to availability.
What payment methods are accepted by Carter's, Inc.?
Carter's, Inc. accepts multiple payment methods to facilitate a seamless shopping experience. We offer the convenience of accepting major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments through PayPal, which enables secure and instant transactions for online purchases. With these widely accepted payment options, customers can choose the method that suits them best, ensuring a hassle-free checkout process. Please note that we do not accept payment by check or cash, and customers may be required to provide verifiable identification along with their chosen payment method for security purposes. At Carter's, Inc., we prioritize customer satisfaction and strive to provide flexible payment options to enhance your shopping experience.
What is Carter's, Inc.'s return policy?
Carter's, Inc. has a customer-friendly and convenient return policy. We strive for 100% customer satisfaction. If you are not completely happy with your purchase, you may return the items within 90 days of the original purchase date. To be eligible for a refund, the merchandise must be unworn, unwashed, in its original condition, and with all tags attached. Returns can be made through any Carter's, Inc. store or by mail. If you choose to return by mail, a return shipping fee will be deducted from your refund. We also offer the option to exchange the items in-store or online. Please note that any personalized or final sale items cannot be returned. For further details or assistance, please refer to our return policy page or contact our customer support team.
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