Carter's, Inc. Customer Service Issues

Dear Carters, I am reaching out with an urgent request regarding my recent order. I am a dedicated customer located in China who often relies on friends in the US to purchase your adorable baby clothes. However, on 3rd May, I personally placed an order (Order Number CAR[redacted]6) with an expected delivery date of 12th May as indicated by FedEx. I had believed the delivery timeframe to be 3-5 business days, anticipating the package by 9th May. Unfortunately, the shipment is scheduled to arrive at a hotel in South San Francisco where my friend is leaving on 10th May, necessitating delivery by 9th May to ensure my daughter receives her desired items. I kindly ask for your assistance in expediting this delivery to avoid any inconvenience. Your attention to this matter is greatly appreciated. Thank you, James

I went to Carter's in Jacksonville, NC on November 5th, [redacted]. I asked a store associate to hold two pairs of shoes behind the counter while I waited for my mother to place an online in-store pickup order for them. When she sent me the order number and email confirming it would be ready in an hour, I returned to the store the next day, November 6th, to pick it up. Unfortunately, the store couldn't find my order for pickup or shipping. After contacting Carter's customer service at 1-[redacted], I was told my order was being shipped to the store because the items weren't in stock, even though they were. Despite speaking to multiple representatives and a supervisor, I was informed the items wouldn't be ready for 7 business days, making it impossible for my daughter's upcoming birthday. The store has her shoes and present, but my online order still shows as "being processed." How can I receive the items promptly?

I have attempted to contact customer support for three consecutive days, spending over an hour and a half on hold each time without success. Despite trying the call-back option and sending emails on all three days, I have not received any response. I am extremely frustrated. My concern is regarding an order I placed on 12/3 for two jackets, for which I was charged $40. I understand delays during the holidays, but I was charged an additional $40 without reason. I simply want a refund of $40, as they overcharged me. It is disappointing that I am unable to reach them, considering the issue at hand should not be causing such a high volume of calls.

I called the customer service number in the morning and am still awaiting a return call at 12:43 PM. I followed the prompts, confirming my telephone number and providing my name. After waiting for hours, I decided to call around 11:30 AM. I am currently on hold and still waiting for a response. I am concerned about the level of customer service. I am inquiring about my order CAR[redacted]1, which was scheduled for delivery on 4/24/20. Since I have not received it, I need guidance on whether to reach out to Fedex or USPS for further information. The long wait times for assistance are frustrating, and I want to resolve this issue promptly. I may refrain from placing future orders until the store reopens.

I tried to reach customer service yesterday and left my number for a call back but never received one. I called another phone line and waited for hours without any response. Today, I've been on hold since 9:15 AM and it's now 10:29 AM. I placed an order with an expected delivery date of 4/24/20, which I never received. I visited the main post office and they directed me to the USPS Consumer Affairs Office, where I filed a request for an investigation to locate the package. I was advised to contact the seller, Carters, to report the lost package, which is why I've been on hold for over an hour today. I paid for items that I have not received, and if they are no longer available, I request a refund.

Dear Carter's, I am writing to formally complain about a charge of $89.88 debited from my savings account on May 23, [redacted], at 10:55 pm. I received a notification from the bank stating that this charge was for a purchase made at one of your stores. I want to clarify that I did not make this purchase nor did I authorize anyone else to do so. I have reported this issue to the bank as it appears to be fraudulent. I express my dissatisfaction with this situation and urgently request an investigation and refund of the debited amount. Sincerely, M. Valdivieso Guayaquil, Ecuador