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CDW Customer Service

Phone Number & Contact Info

CDW's Best Phone Number

800-800-4239
Toll-free·Calls Customer Service·Most popular CDW number
Q:

How do I talk to a live human at CDW?

A:Calling this CDW number should go right to a real human being
Q:

Does CDW offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm CST. The least busy day is Tuesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this CDW phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this CDW number should go right to a real human being
Here is how our research team describes the way the CDW phone system greets you: If you know your account manager's extension, press 1. Customer relations, press 2. Government, healthcare, educational sales, press 3. For all other sales, press 4. Technical support, press 5.
In fact, much of this information on this page is superfluous because this CDW phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

CDW operates the call center for this 800-800-4239 phone number Mon-Fri 7am-7pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CDW phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CDW staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call CDW is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call CDW

In summation, the best day to call CDW is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CDW staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this CDW Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Sep 12, 2023

Getting connected with CDW's customer service team might take a little time, but the results are worth the wait.

When I dialed, I was first told that I could reach an account manager directly if I knew their extension. If not, I could choose either technical support by pressing 5 or one of three areas of sales support by pressing the appropriate button.

I selected 4 for personal sales and waited about 15 minutes on hold. The hold experience wasn't great, as the CDW message simply kept repeating over and over. There wasn't any information on how to get alternate help, there wasn't anything about CDW products or solutions that could be complementary to what I was calling about, nothing. All I got were repeated assurances that my call was important to them and calls were answered in the order they were received.

Finally, my wait ended, and I was connected with Walter. I told Walter that I was in the market for a new computer and I wanted to find one with enough RAM to stand up to the usage I needed. He said he couldn't offer very technical support, but he would give his best professional opinion.

I told him that I'm a freelance writer and I'm sick of my computer dying on me every two to three years, so I wanted to know how much RAM I needed to get the most from my machine. He told me that with that amount of usage, 16 GB would be the minimum that he would recommend.

I then added that I routinely do a lot of research and comparison, so I regularly had a lot of tabs open. He said with that being the case, 32 GB would likely be the sweet spot for my needs. He reiterated that I could probably get away with 16 GB of RAM, but if I wanted my computer to perform at its best, I would need 32 GB.

I found this call very informative. Nobody had ever explained it to me this well, and I felt like I had genuinely gained valuable information from our interaction. Even though Walter said he couldn't offer much technical support, it was clear that he knew enough to provide helpful advice on the topic and could definitely steer me in the right direction if I chose a machine with his assistance.

If this is indicative of the level of technical support CDW provides its actual customers, I'd feel confident saying that they're getting good advice in a way they can use. If I were a genuine CDW customer, I'd feel confident calling this number for technical support.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call CDW

If you have time to do a bit of reading before you call CDW, we recommend you read over some of our problem-specific articles.

What is CDW's return policy?

CDW's return policy allows customers to return products within 30 days of purchase, with some exceptions. The returned items must be in their original condition, unopened, and with all accompanying documentation and accessories. CDW may charge a restocking fee of up to 15%, depending on the product category. Certain items are non-returnable, including software, special orders, and consumables. Customers need to request a return authorization (RA) number before returning the product. Once approved, the customer can ship the item back to CDW using the provided return shipping label. CDW recommends insuring the package, as they are not responsible for any damages or losses during transit. Refunds are processed within 5-7 business days of receiving the returned item.

Does CDW offer international shipping?

Yes, CDW offers international shipping. We understand the importance of serving customers worldwide, so we have expanded our shipping capabilities beyond the United States. Whether you are located in Europe, Asia, Australia, or any other part of the world, you can count on CDW to deliver your products to your doorstep. Our international shipping service provides reliable and efficient delivery, ensuring that your orders reach you in a timely manner. We work with trusted shipping partners to ensure smooth customs clearance and accurate tracking. Please note that additional customs fees and duties may apply depending on your country's regulations. Contact our customer service team for further assistance or to request a quote for international shipping.

Are there any discounts or promotions available on CDW?

CDW offers various discounts and promotions to ensure customer satisfaction and affordability. Customers can explore ongoing offers and special deals on the CDW website or connect with a sales representative for personalized options. CDW often provides limited-time promotions, seasonal discounts, and exclusive pricing on selected products or services. Customers can also take advantage of volume discounts for bulk orders, special pricing for educational institutions or government entities, or bundled solutions for cost-effective purchases. CDW aims to support its customers by offering competitive pricing options and regularly updating its promotions to provide the best value for businesses and organizations. Discounts and promotions may vary, so it is recommended to visit the CDW website or contact the sales team for the most up-to-date information.

Top CDW customer service problems

Click the link above to get answers to just about any CDW customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More CDW Customer Service Contacts

There are of course other ways to contact CDW customer service besides the phone. Below we list the best ones, by medium.

CDW Customer Service Live Chat

cdw.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, CDW provides this option.

CDW Customer Help Desk / Web Support

cdw.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- CDW customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is CDW's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CDW agent. This phone number is CDW's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-800-4239 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call CDW first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, CDW has 1 phone number. It's not always clear what is the best way to talk to CDW representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CDW. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CDW. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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