Burberry Customer Service

Phone Number & Contact Info

Burberry's Best Phone Number

Toll-free·Calls Customer Service·Most popular Burberry number

How do I talk to a live human at Burberry?

A:Calling this Burberry number should go right to a real human being

Does Burberry offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Burberry phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Burberry number should go right to a real human being
Below are some clips we've found from Burberry's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Welcome to Burberry. Please note your call may be recorded for quality assurance. Our client advisers are available Monday through Friday, nine AM to eleven PM, eastern time, and Saturday to Sunday, ten AM to ten PM eastern time. Excluding holidays. For store locations and opening hours, please visit w w w dot burberry dot com. Please choose from one of the following options. For everything else, please hold.
For styling advice or to place an order, please press one.
For stock availability, please press two."
Excerpt from a call with Burberry
Monday, January 1, 2024 5:13 PM
In fact, much of this information on this page is superfluous because this Burberry phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Burberry operates the call center for this 800-284-8480 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 248 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Burberry phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Burberry staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Burberry is Friday. The most busy day to call is Monday. Again, this is based on a sample of 248 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Burberry

In summation, the best day to call Burberry is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Burberry staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Burberry

If you have time to do a bit of reading before you call Burberry, we recommend you read over some of our problem-specific articles.

What is Burberry's return policy?

Burberry's return policy allows customers to return unworn, unused items within 30 days of purchase. The items must be in their original condition, with all tags and packaging intact. Proof of purchase, such as a receipt or order number, is required for all returns. Additionally, Burberry offers free returns for online orders through their designated return service. In cases where items were purchased from a Burberry store, customers have the option to return the merchandise by mail or in person. However, certain items, such as monogrammed or personalized products, cannot be returned unless they are faulty. Burberry strives to provide a seamless and hassle-free return process while ensuring customer satisfaction.

What is Burberry's sizing guide?

Burberry provides a comprehensive sizing guide to ensure customers find the perfect fit. The brand offers a range of sizes, catering to various body types. To determine your size, refer to the size chart available on Burberry's website or visit a Burberry store for assistance. The sizing guide includes measurements for clothing, footwear, and accessories, helping you make informed decisions when purchasing Burberry products. It is advisable to measure yourself accurately and compare your measurements with the size chart to select the right size. Burberry's sizing guide ensures a comfortable and flattering fit, allowing customers to confidently shop for their favorite Burberry items.

What is Burberry's privacy policy?

Burberry values the privacy of its customers and is committed to safeguarding their personal information. The privacy policy outlines how the company collects, uses, and protects customer data. Burberry ensures that any personal information collected is used solely for providing services and enhancing the shopping experience. They may collect details such as name, contact information, and purchase history to process orders, personalize communication, and improve products. Burberry takes appropriate measures to secure customer data and may use trusted third-party service providers to assist in managing customer information. The company may share information with affiliated partners or for legal reasons, but they do not sell customer data to third parties for marketing purposes. Customers have the right to access, modify, or delete their information by contacting Burberry's customer service.

Top Burberry customer service problems

Click the link above to get answers to just about any Burberry customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Burberry Customer Service Contacts

There are of course other ways to contact Burberry customer service besides the phone. Below we list the best ones, by medium.

Burberry Customer Service Live Chat

us.burberry.com - Customer Service
Click "Live Chat" at the top
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Burberry provides this option.

Burberry Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Burberry will reply our your email.

Burberry Customer Help Desk / Web Support

us.burberry.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Burberry customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Burberry's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Burberry agent. This phone number is Burberry's best phone number because 1,488 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-284-8480 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Burberry first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Burberry has 1 phone number. It's not always clear what is the best way to talk to Burberry representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Burberry. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Burberry. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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