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Burberry Customer FAQ

Top Answers & How-to Guides

What is Burberry's Phone Number?

The question we are asked most often is about how to talk to Burberry customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Burberry Customer Questions

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Order Tracking and Cancellation

How can I track my order?

Customers can track their Burberry orders using a link or tracking number from the confirmation email received after purchase....
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Can I cancel or modify my order?

Customers can cancel or modify their Burberry orders within a limited timeframe. Modifications must be made quickly, and...
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What is the estimated delivery time for orders from Burberry?

Delivery times for Burberry orders depend on the chosen shipping method and destination. In the UK, standard delivery usually...
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What should I do if I receive a damaged item from Burberry?

Customers who receive a damaged item from Burberry should act quickly by inspecting the item and documenting the damage with...
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Returns and Exchanges

What is Burberry's return policy?

Burberry's return policy allows customers thirty days from receipt to return items in original condition with tags attached....
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Do you offer alterations or tailoring for Burberry products?

Burberry does not generally provide alteration or tailoring services in their stores or online. While many pieces, such as...
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Can I exchange an item purchased from Burberry?

Burberry allows item exchanges under certain conditions, such as the item being in its original, unworn state with tags. A...
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Payment and Discounts

What payment methods does Burberry accept?

Burberry provides a range of payment options to suit its customers, including major credit and debit cards, PayPal, and Apple...
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Are gift cards available for purchase?

Burberry gift cards can be purchased and are a great option for gifting luxury and style. They come in various amounts and can...
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Do you offer any discounts or promotions?

Burberry does occasionally run promotions and discounts, particularly during seasonal sales and holidays. While no regular...
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Shipping and International Services

Do you offer international shipping?

Burberry does offer international shipping, allowing global customers to purchase their products. Availability can vary by...
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Does Burberry offer gift wrapping services?

Burberry provides gift wrapping services at select stores, which may vary by location. Online, there may also be options...
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Do you have physical stores where I can try on products?

Burberry operates numerous physical stores worldwide where customers can try on their luxury products. These locations feature...
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Policies and Information

What is Burberry's sizing guide?

Burberry's sizing guide helps customers choose the right fit for clothing and accessories, offering sizes for men, women, and...
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What is Burberry's privacy policy?

Burberry's privacy policy outlines how the company collects, utilizes, and safeguards personal data, reflecting its dedication...
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What is Burberry's policy on counterfeit products?

Burberry is committed to fighting counterfeit products as they harm the brand's reputation and customer trust. The brand...
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We look to the Burberry issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Burberry issues reported to GetHuman
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