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Build.com Customer Service

Phone Number & Contact Info

Build.com's Best Phone Number

800-375-3403
Toll-free·Calls Customer Service·Most popular Build.com number
Q:

How do I talk to a live human at Build.com?

A:Press 1
Q:

Does Build.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 5am-6pm, Sat-Sun 6am-4pm PST. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Build.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Below are some clips we've found from Build.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Build with Ferguson. We are currently closed. Please visit us on the web to view our customer service hours and email contact information. If you know your party's extension, please press eight. Are you still there? If you know your party's extension, please press eight. Are you still there?"
Excerpt from a call with Build.com
Monday, January 15, 2024 8:31 AM

What are the hours and when should I call?

Build.com operates the call center for this 800-375-3403 phone number Mon-Fri 5am-6pm, Sat-Sun 6am-4pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 359 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Build.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Build.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Build.com is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 359 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Build.com

In summation, the best day to call Build.com is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Build.com staffs the call center well on Friday.

Why Customers Call Build.com

Below is a sample of recent calls to Build.com, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking bathroom commode recommendation: "My confusion is coming to oh, let me go back. The seat is too low for me."
- From a call lasting 4m 40s , Mar 12, 2024 4:01 PM

More Build.com Customer Service Contacts

There are of course other ways to contact Build.com customer service besides the phone. Below we list the best ones, by medium.

Build.com Customer Service Live Chat

build.com - Customer Service
Click "Live Chat" on the left
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Build.com provides this option.

Build.com Customer Help Desk / Web Support

build.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Build.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Build.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Build.com agent. This phone number is Build.com's best phone number because 2,154 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-375-3403 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Build.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Build.com has 1 phone number. It's not always clear what is the best way to talk to Build.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Build.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Build.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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