A:Not at this number; hours here are Mon-Fri 5am-6pm, Sat-Sun 6am-4pm PST.The least busy day is Sunday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Build.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Build.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from Build.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Build with Ferguson.
We are currently closed. Please visit us on the web to view our customer service hours and email contact information.
If you know your party's extension, please press eight.
Are you still there? If you know your party's extension, please press eight.
Are you still there?"
Excerpt from a call with Build.com
Monday, January 15, 2024 8:31 AM
What are the hours and when should I call?
Build.com operates the call center for this 800-375-3403 phone number Mon-Fri 5am-6pm, Sat-Sun 6am-4pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 70 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Build.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Build.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Build.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Build.com is Sunday.The most busy day to call is Tuesday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 70 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Build.com provides this option.
As a last, sometimes only, resort- Build.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Build.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Build.com agent. This phone number is Build.com's best phone number because 2,154 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-375-3403 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Build.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Build.com has 1 phone number. It's not always clear what is the best way to talk to Build.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Build.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Build.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.