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Can I modify my billing or shipping address after placing an order?

Asked 2 years ago
Once an order is placed on Build.com, the ability to modify the billing or shipping address depends on the current status of the order. If the order has not yet been processed or shipped, customers may have the option to update their addresses through the account settings or order details page. However, once the order enters the processing phase or has been shipped, changes may not be permitted for security and logistical reasons. It is important for customers to review their order confirmation email to verify the details of their order, including the billing and shipping addresses. If a customer realizes they need to make a change, timely action is crucial. In many cases, there is a limited timeframe in which a modification can be made prior to shipping. For specific instructions or to check the options available for a particular order, customers may want to consult the information available on the Build.com website. The customer support section or the order management area typically contains relevant details on how to handle order changes effectively.
Answered Aug 7th 2025

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