Build.com Customer FAQ
Top Answers & How-to Guides
What is Build.com's Phone Number?
The question we are asked most often is about how to talk to Build.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Build.com customer service, get an answer now.
Order Tracking
How do I track my order?
To track your order, you can log into your Build.com account and view your order history. You will be able to see the status of your...
Coupon Codes
How do I apply a coupon code?
To apply a coupon code on Build.com, simply add your desired items to your cart and proceed to checkout. During the checkout process,...
Return Policy
What is your return policy?
Our return policy at Build.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase,...
Shipping
Do you offer free shipping?
Yes, we offer free shipping on select items within the United States. Qualifying products will be clearly marked on our website with...
How long does shipping take?
At Build.com, shipping times vary depending on the product and delivery location. Most in-stock items are typically shipped within...
Help me with my Build.com customer service issue
Ask any question you have about Build.com customer service. We will do our best to get you answers right away.
We look to the Build.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Build.com issues reported to GetHuman