Brooks Running Customer Service

Phone Number & Contact Info

Brooks Running's Best Phone Number

Toll-free·Calls Customer Service·Most popular Brooks Running number

How do I talk to a live human at Brooks Running?

A:Takes you directly to a representative.

Does Brooks Running offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 6am-5pm EST. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

Brooks Running Customer Phone Numbers


Toll-free · Mon-Fri 8am-5pm PST · Calling this Brooks Running number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Brooks Running phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Takes you directly to a representative.
Here is how our research team describes the way the Brooks Running phone system greets you: Brooks Running - Please wait on hold for the next available representative.

What are the hours and when should I call?

Brooks Running operates the call center for this 855-427-6657 phone number Mon-Fri 6am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 16 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brooks Running phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brooks Running staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Brooks Running is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 16 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Brooks Running

In summation, the best day to call Brooks Running is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Brooks Running staffs the call center well on Thursday.

Why Customers Call Brooks Running

If you have time to do a bit of reading before you call Brooks Running, we recommend you read over some of our problem-specific articles.

What is Brooks Running known for?

Brooks Running is known for its exceptional running shoes and apparel designed to enhance every run. With a rich history of over a century, Brooks Running has perfected the art of creating innovative and high-performance products that prioritize the needs of runners. They are renowned for their dedication to biomechanics research and advanced technology, resulting in a superior fit, cushioning, stability, and support in their footwear. Runners across the globe trust Brooks for their commitment to quality and their ability to accommodate different foot types and running styles. Additionally, Brooks Running is recognized for its sustainability initiatives, including using eco-friendly materials and reducing waste. In summary, Brooks Running has gained a strong reputation for producing top-notch running gear that empowers athletes to reach their full potential.

Are Brooks Running shoes suitable for different types of running?

Yes, Brooks Running shoes are designed to cater to various types of running. Whether you are a road runner, trail runner, or prefer track running, Brooks offers a wide range of shoe models designed specifically for each terrain. For road running, Brooks provides lightweight and cushioned shoes that excel in providing comfort and support on hard surfaces. If you prefer trail running, Brooks offers durable and rugged shoes that provide ample traction and protection on uneven and rough terrains. Additionally, if you are into track running, Brooks has specialized sprinting and racing shoes to help enhance speed and performance. No matter your running preference, Brooks Running has a shoe suitable for you.

What is the return policy for Brooks Running?

Our return policy at Brooks Running allows customers to return any unworn and unused products within 90 days of the original purchase date. The items must be in their original packaging, with tags still attached. We offer free returns for orders shipped within the continental United States. To initiate a return, customers can either contact our customer service team or process the return online through our website. Once we receive the returned items and verify their condition, we will issue a refund to the original form of payment within 5-7 business days. Please note that any shipping fees incurred during the initial purchase are non-refundable.

Top Brooks Running customer service problems

Click the link above to get answers to just about any Brooks Running customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Brooks Running Customer Service Contacts

There are of course other ways to contact Brooks Running customer service besides the phone. Below we list the best ones, by medium.

Brooks Running Customer Service Live Chat - Customer Service
Click "Chat Now" at the bottom
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Brooks Running provides this option.

Brooks Running Customer Service on Facebook / Messenger - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Brooks Running, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Brooks Running Customer Help Desk / Web Support - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Brooks Running customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Brooks Running's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brooks Running agent. This phone number is Brooks Running's best phone number because 96 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-427-6657 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Brooks Running first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or chat. In total, Brooks Running has 2 phone numbers. It's not always clear what is the best way to talk to Brooks Running representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Brooks Running. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brooks Running. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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