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Brooks Running Customer FAQ

Top Answers & How-to Guides

What is Brooks Running's Phone Number?

The question we are asked most often is about how to talk to Brooks Running customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Brooks Running Customer Questions

How do I return a pair is sneakers that do not fit?

To return a pair of sneakers that do not fit, you should follow the return instructions provided with your order. Typically, you will need to use the return label included in your package and ensure the items are in their original condition. Pack the sneakers securely and send them back to the specified address. Please check the return policy details on this page for any specific guidelines or timeframes.
Asked Jun 4, 2026 9:07 PM

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Purchasing Information

Where can I buy Brooks Running shoes?

Brooks Running shoes are available at specialty running shops, athletic footwear retailers, department stores, and their...
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What is the return policy for Brooks Running?

Brooks Running allows unworn and unused items to be returned within thirty days for a full refund. Defective items can be...
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Can I track my order?

Customers can track their orders via the confirmation email they receive, which includes a tracking number and link to the...
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Is there a loyalty program for Brooks Running customers?

Brooks Running has a loyalty initiative known as the Brooks Running Club, which rewards runners for their commitment. Members...
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Care and Maintenance

What is the warranty on Brooks Running shoes?

Brooks Running provides a one-year limited warranty on its footwear against material and workmanship defects. This warranty...
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Are there any special care instructions for Brooks Running shoes?

Brooks Running advises on regular cleaning of their shoes with a gentle touch, using mild soap and a soft cloth. It is...
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How do I select the right size for Brooks Running shoes?

To choose the correct size for Brooks Running shoes, it is essential to measure both feet while standing and refer to the...
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Product Features

Are Brooks Running shoes suitable for different types of running?

Brooks Running offers a wide variety of shoes designed for various running styles, including road, trail, and competition....
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Do Brooks Running shoes offer any special features for support or cushioning?

Brooks Running shoes are designed with advanced cushioning technologies like BioMoGo DNA and DNA Loft, providing personalized...
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Can I find vegan options in Brooks Running shoes?

Brooks Running offers a selection of vegan-friendly shoes made from synthetic materials free of animal products. To find these...
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Do Brooks Running shoes come in wide sizes?

Brooks Running offers wide sizes for their shoes to accommodate different foot shapes. Many popular models come in wide widths,...
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Do Brooks Running shoes come with insoles?

Brooks Running shoes generally include integrated insoles aimed at providing comfort and support for various foot types and...
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What is the difference between training shoes and racing shoes?

Training shoes and racing shoes have different designs suited for specific running needs. Training shoes from Brooks Running...
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