Does British Columbia Medical Services Plan offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 8am-4pm PST.The least busy day is Wednesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for British Columbia Medical Services Plan below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this British Columbia Medical Services Plan phone number to document the phone system.
Here is how our research team describes the way the British Columbia Medical Services Plan phone system greets you: Check coverage by phone or request a confirmation letter, press 1. For appeal information, press 2. To confirm your coverage, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 1. Next, you must choose an option 1-4.
Below are some clips we've found from British Columbia Medical Services Plan's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Health Insurance BC.
It is important to keep your MSP account up to date. This includes notifying HIVC if your address changes.
For more information or to update your account, please visit g o v dot b c dot c a forward slash managing your MSP account For services in English, press one.
Benjabi Lee.
Your call may be recorded for quality assurance and training purposes.
During this call, health insurance b c may ask for and collect personal information The next message provides more detail.
To skip this message, press one.
For our website, if you are calling on behalf of another person, please note that the account holder will need to provide consent in order to discuss their account.
We require written authorization on file prior to proceeding.
Or the account holder must be on the line to provide their verbal consent."
Excerpt from a call with British Columbia Medical Services Plan
Monday, January 8, 2024 8:08 PM
What are the hours and when should I call?
British Columbia Medical Services Plan operates the call center for this 800-663-7100 phone number Mon-Fri 8am-8pm, Sat 8am-4pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 36 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the British Columbia Medical Services Plan call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this British Columbia Medical Services Plan phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like British Columbia Medical Services Plan staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call British Columbia Medical Services Plan is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 36 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call British Columbia Medical Services Plan
In summation, the best day to call British Columbia Medical Services Plan is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that British Columbia Medical Services Plan staffs the call center well on Wednesday.
Why Customers Call British Columbia Medical Services Plan
If you have time to do a bit of reading before you call British Columbia Medical Services Plan, we recommend you read over some of our problem-specific articles.
The British Columbia Medical Services Plan (MSP) is a government-run healthcare program that provides essential medical coverage to residents of British Columbia, Canada. It is a mandatory program that ensures all eligible individuals have access to medically necessary healthcare services. MSP covers a range of medically required services, including visits to doctors, specialists, and hospital care. The program is funded through monthly premiums paid by residents and their employers, as well as through general tax revenues. MSP offers comprehensive coverage to eligible residents, including Canadian citizens, permanent residents, and individuals who have a valid work permit. The program aims to ensure that residents have access to necessary healthcare services without facing significant financial burdens.
To be eligible for the British Columbia Medical Services Plan (MSP), individuals must meet certain requirements. Firstly, they must be a resident of British Columbia and live in the province for at least six months in a calendar year. Secondly, they must be a Canadian citizen, permanent resident, or a temporary resident with a valid work or study permit for at least six months. Thirdly, individuals must not be eligible for coverage under another provincial health plan or the federal health insurance program. Additionally, they must not be considered a visitor, tourist, or a resident under a visa or another permit that exempts them from MSP coverage. Meeting these eligibility criteria allows individuals to access essential health care services provided by MSP.
Click the link above to get answers to just about any British Columbia Medical Services Plan customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to British Columbia Medical Services Plan, and their purpose. Are any of these similar to the reason you are trying to call?
Assisting with MSP account: "Trying to resolve issue with MSP account for client named Desiree Lee Frazier."
- From a call lasting 21m 3s , Jun 14, 2024 4:04 PM
Checking on MSP coverage: "Calling about MSP coverage issue for child in care."
- From a call lasting 15m 33s , Jun 14, 2024 3:35 PM
Information about why customers call British Columbia Medical Services Plan is extracted from issues that customers have reported to GetHuman.
More British Columbia Medical Services Plan Customer Service Contacts
There are of course other ways to contact British Columbia Medical Services Plan customer service besides the phone. Below we list the best ones, by medium.
British Columbia Medical Services Plan Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- British Columbia Medical Services Plan customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is British Columbia Medical Services Plan's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a British Columbia Medical Services Plan agent. This phone number is British Columbia Medical Services Plan's best phone number because 216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-663-7100 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call British Columbia Medical Services Plan first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, British Columbia Medical Services Plan has 1 phone number. It's not always clear what is the best way to talk to British Columbia Medical Services Plan representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for British Columbia Medical Services Plan. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like British Columbia Medical Services Plan. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.