British Airways - Executive Club Customer Service

Phone Number & Contact Info

British Airways - Executive Club's Best Phone Number

Toll-free·Calls Customer Service·Most popular British Airways - Executive Club number

How do I talk to a live human at British Airways - Executive Club?

A:Don't press anything, just hold for a representative.

Does British Airways - Executive Club offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 3am-11:30pm EST. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

British Airways - Executive Club Customer Phone Numbers


Toll-free · Mon-Sun 7am-8pm EST · For new reservations: press 1, then wait. · Change your booking, press 1. Availability, pricing, or to make a booking, press 2. For anything else, press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this British Airways - Executive Club phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold for a representative.
Here is how our research team describes the way the British Airways - Executive Club phone system greets you: Change your booking, press 1. Availability, pricing, or to make a booking, press 2. For anything else, press 3.
Below are some clips we've found from British Airways - Executive Club's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to British Airways. To help improve our service, we may record your call. Travel with British Airways is governed by our conditions of carriage, and our privacy policy, which describes how we protect and use personal information. For more details, please visit ba dot com. All of our agents are busy. Please hold the line, and we will answer your call as soon as possible."
Excerpt from a call with British Airways - Executive Club
Wednesday, February 28, 2024 7:43 PM

What are the hours and when should I call?

British Airways - Executive Club operates the call center for this 877-767-7970 phone number Mon-Sun 3am-11:30pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 147 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this British Airways - Executive Club phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like British Airways - Executive Club staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call British Airways - Executive Club is Sunday. The most busy day to call is Monday, which averages 87% more phone calls by comparison. Again, this is based on a sample of 147 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call British Airways - Executive Club

In summation, the best day to call British Airways - Executive Club is Thursday.

Why Customers Call British Airways - Executive Club

If you have time to do a bit of reading before you call British Airways - Executive Club, we recommend you read over some of our problem-specific articles.

How Do I Change My Login Email ID on My British Airways Executive Club Account?

As you can see, changing your login email ID on your British Airways Executive Club account is a quick and easy process. Make sure to update your information with any other organizations that may have your old email address on file so that you continue to receive vital communications from them.

What benefits do I receive as a member of the Executive Club?

As a member of the Executive Club, you will enjoy a range of exclusive benefits tailored to enhance your travel experience. Firstly, you earn Avios, our loyalty currency, by both flying with British Airways, its partners, or through everyday purchases with our numerous partners. This allows you to unlock fantastic rewards such as flight upgrades, companion tickets, and access to airport lounges. Additionally, as an Executive Club member, you have access to priority check-in and boarding, ensuring a seamless and smooth journey. You can also take advantage of increased baggage allowances, ensuring you have plenty of space for your belongings. Furthermore, members receive enhanced flexibility with their bookings, allowing changes and cancellations with ease. Overall, being a member of the Executive Club offers an array of benefits that add value and comfort to your travels.

Top British Airways - Executive Club customer service problems

Click the link above to get answers to just about any British Airways - Executive Club customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to British Airways - Executive Club, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with OTP code: "An OTP code was supposed to be sent to confirm my flight booking, but it never arrived."
- From a call lasting 16m 39s , Apr 24, 2024 1:19 PM
Issues with adding household members: "I've been trying to sign up for a household account with a couple people, keep getting error messages on the website."
- From a call lasting 3m , Apr 1, 2024 12:24 PM
Baggage claim refund: "I want to know where to expense the clothes I had to buy due to my missing bag last week."
- From a call lasting 7m 12s , Mar 23, 2024 5:52 PM
Change flight time request: "Is there any way I could have my flight earlier and see how much is this going to be in difference and in price, please?"
- From a call lasting 29m 40s , Mar 11, 2024 7:28 PM
Luggage dimensions and costs: "Can I carry that? Can I check-in that one?"
- From a call lasting 21m 1s , Mar 1, 2024 10:43 PM
Flight booking query: "I just wanted to make sure that the original flight on the twenty ninth of February has been canceled and my Avios are gonna get a return."
- From a call lasting 6m 40s , Feb 18, 2024 2:58 PM
Flight upgrade using Avios: "I'd like to upgrade my flight using Avios points to business tonight, please."
- From a call lasting 11m 32s , Feb 16, 2024 1:17 PM
Executive Club membership query: "I have a question regarding the executive club membership."
- From a call lasting 1m 38s , Feb 2, 2024 4:56 AM
Forgot executive club number: "The issue is I don't know what my executive number is."
- From a call lasting 10m 45s , Jan 8, 2024 2:05 PM
Assistance with Avios booking: "I'm calling about reservation number NV447R342R7 for Conrad, booking for Avios."
- From a call lasting 21m 39s , Jan 3, 2024 3:32 PM

More British Airways - Executive Club Customer Service Contacts

There are of course other ways to contact British Airways - Executive Club customer service besides the phone. Below we list the best ones, by medium.

British Airways - Executive Club Customer Help Desk / Web Support - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- British Airways - Executive Club customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is British Airways - Executive Club's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a British Airways - Executive Club agent. This phone number is British Airways - Executive Club's best phone number because 6,840 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-767-7970 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call British Airways - Executive Club first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, British Airways - Executive Club has 2 phone numbers. It's not always clear what is the best way to talk to British Airways - Executive Club representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for British Airways - Executive Club. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like British Airways - Executive Club. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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