British Airways - Executive Club Customer Service Issues

My British Airways Executive Club account has been deactivated, possibly due to inactivity. The customer service has been unhelpful claiming I failed security checks. I reached out to Uxbridge six weeks ago with all necessary personal details but received no reply. Additionally, I discovered their fax number is not functional. My partner also faces a deactivated account, both having been created in [redacted]. As we have upcoming BA business class flights in January, we would appreciate being credited with Avios. Thank you. - D.H.

I am inquiring about the removal of over 60,[redacted] Avios points from my executive club account, number [redacted]8, due to inactivity during the pandemic. I attempted to purchase 1,[redacted] Avios points to prevent this, but encountered challenges with forex restrictions in Nigeria. Despite assurances from online agents to extend the expiry, my points were still revoked. I had hoped to redeem these points for a flight with BA in the summer of [redacted]. I am devastated by this loss and appeal for the reinstatement of my points based on my long-standing membership and the difficulties imposed by my country's policies. Your understanding and support in this matter are greatly appreciated.

I am having difficulties adding my Heathrow to Sydney round-trip flights to my Avios and tier points. The system is not accepting the ticket numbers provided. When attempting to resolve the issue over the phone, I am constantly transferred, leaving the problem unresolved. Additionally, I tried to update my personal information on the website, but it keeps flagging an error when I enter my date of birth. When contacting support, they request specific details like the credit card used for booking, which might not be easily recalled. If an alternative is suggested and I fail the security check, I am not given the opportunity to provide another option. The security measures in place feel excessive and frustrating. I have spent hours trying to add these flights to my account.

I am a member with the EC number [redacted]6 and am attempting to book a flight from Johannesburg ORT to London or Birmingham with a return trip. I tried to visit the address listed on the South Africa website, only to find that the company has moved. I have also tried multiple phone numbers without success. The website is very difficult to navigate. Unfortunately, I am unable to make international phone calls at this time. I am looking to book a flight departing from JNB on June 24th and returning on June 30th. My plan is to fly to Heathrow and then to Birmingham on the same day, where I will be staying for the entire duration before returning the same way. I am interested in knowing the costs and if I can use Avios to reduce the price.

I've attempted to contact the Avios desk four times today to modify my booking. Unfortunately, the "manage my booking" feature doesn't allow me to make the change online. Each time I call, I navigate through the prompts, endure the hold music, and as the call seems to connect, it gets disconnected immediately. This has been my frustrating experience for the past few years with British Airways. On my last flight, I even visited Heathrow, waited in line for 20 minutes, where the agent empathized with my struggle. The shortage of ticketing agents, as I was informed, is causing these prolonged wait times and disruptions. With extensive global travel experience, I can confidently say this is the worst service encounter I've faced with an airline.

I purchased a premium economy seat on Flight BA [redacted] to Chicago on July 22, [redacted]. It is less than 24 hours until departure, and I am unable to access my boarding pass. The flight is now being operated by Air Belgium Airbus, which only has 21 premium economy seats compared to over double that on a BA [redacted] aircraft. I do not want to be moved to an economy seat. As a BA Executive Club member, I had higher service expectations. How can BA address this matter? Thank you, C. Harrison

I paid £[redacted] for preferred seats using booking reference K4ZEUV with BA. A month later, BA emailed to inform me that my seats had changed due to a different carrier for the flights. The new seats allocated to me are 17D and 18D, which are not the preferred seats I purchased initially. After speaking with BA on the phone, they clarified that my new seats are actually 16J and 16G, which are the preferred seats I had initially selected. I would like confirmation on my seating arrangement under Booking Ref K4ZEUV and confirmation that my allocated seats are indeed 16J and 16G, for which I paid an additional £[redacted].

Booking Reference: S52LAB I missed my flight (BA260) from Islamabad (ISB) to London Heathrow (LHR) despite arriving at the airport over 90 minutes before the scheduled departure. Unfortunately, there were no agents at the check-in counter, and British Airways does not have a help desk at ISB airport for assistance. When I tried to contact BA customer service by phone, both locally and internationally, I found most lines closed due to the time difference. After numerous attempts, I finally spoke to an agent who informed me that I would be marked as a no-show, disqualifying me for rescheduling or a refund since changes must be made at least an hour before departure. I provided evidence with screenshots of call logs, emails to executives, and chat records with their social media team but have not received any help or resolution. I am simply looking for a voucher for future travel or the chance to reschedule my flight for a later date, as I frequently travel between ISB and North America with connections in LHR. If you need more information to assist me further, please let me know. Thank you.